Rachio Pro Support Hub

Last Update: Jun 15 2026 10:51 am

Welcome to the Rachio Pro Support Hub — your go-to resource for everything you need to install, set up, and support Rachio controllers with confidence. Whether you're currently on-site or planning ahead, you'll find quick access to the most relevant guides, troubleshooting steps, and pro-specific articles to help you deliver efficient installs and great results for your customers.

Pro Business Accounts

• Create a Business Account

• Understand roles in a Business Account

• Invite and manage your team

• Onboarding, sharing, and transferring devices

• Get access to client properties with Sharing Tools

• Share your digital business card

• Manage or delete a Business Account

• Frequently asked questions

Wi-Fi Connection & Troubleshooting

• Rachio App Quick Start Guide

• Offline Troubleshooting

• Rachio 3 Light Codes

• Updating WiFi network

Setup & Configuration

• Direct Access (no WiFi required)

• Setting up zones

• Schedule Types

• Multi-Controller Connection to Master Valve, Pump, or Common Wire

Controller Ownership & Management

• Sharing, Moving, and Transferring Devices

• Rachio Properties

Software Features

• Valve Monitoring

• Heat Wave Boost

• Hibernation mode

Compatibility & Accessories

• Rachio 3 - Compatibility and Tech Specs

• Compatible Sensors (Rain, Soil, Flow)

• Calibrating Flow Meters

Manuals & Video Tutorials

Rachio 3 Smart Controller

• Installation video
• Wi-Fi and app setup
• Wi-Fi reset
• Schedule Overview video
• Quick Start Manual [PDF]
• Spec sheet for builders [PDF]
• Winterization video

Rachio Outdoor enclosure

• Installation video
• Manual [PDF]

Rachio Smart Hose Timer

• Smart Hose Timer FAQ
• Manual [PDF]

Do you still need help?

We have a chat support team ready to assist you! You can submit a support request by selecting the chat icon in the bottom right of this page and a member of the support team will contact you live. Rather call or email? You can reach us here: prosupport@rachio.com | 1-844-277-6546

Summer Hours (April-September)

7 am-6 pm (MST), 7 days a week.

Winter Hours (October-March)

9am-5pm (MST), Monday - Saturday. We are closed on Thanksgiving, Christmas, and New Years Day.