Activity - mitchell - Rachio Community

Usage to date not working

Hi @Mmrogge, this issue should have been resolved with version 3.10 of the Android app. Please make sure you’ve updated to the latest version within the Google Play store.

Zone Moisture Info - Error Loading Data

@lllllhao You do not appear to have a rain sensor, and need to disable the Sensor terminal within the app. Without an actual sensor properly wired into your Rachio, an enabled Sensor terminal in your device settings will always appear activated. While activated, your schedules will not automatical…

New Gen2 install one zone not working

Hey Josh! This sounds like a wiring issue. I’m happy to see that it looks like you were able to resolve the problem after troubleshooting with our Support team!

App strange behavior with Gen2

Hey @msro! Observing your latest electrical current readings reported from the controller’s last Zone runs, the values seem abnormal. It sounds like the modifications to your system may have introduced a wiring issue. I just checked your account and do see that you’ve been in touch with our Suppor…

History of Water Usage by Zone

@azdavidr Navigate to the Zones tab and select any Zone. Scroll down and you should fine the ‘Download’ link underneath the monthly usage, the same location it exists on the Home tab. If you still don’t see it, please try a Cmd (Ctrl for PC) + Shift + R on your keyboard to hard refresh your browser.

Save a manual run?

For sure @jrobe1111! My suggestion would be to build a Schedule, and then set that schedule to “Disabled” via the toggle: This will ensure that the schedule does not run on its own, but that you can manually ‘Quick Run’ it whenever you need!

Push Notification

Hey @DaryP! Nope, our app does not need to be active in the background for iOS or Android in order to receive Push notifications.

Soil Moisture per Zone missing

Hey @coyote77! Moisture levels are only applicable to Flex Daily schedules. You can find more information about Moisture Levels from our Support Article here. Hope this helps!

Can multiple accounts receive notifications?

Hi Heather, Unfortunately only the primary account will receive notifications at this time. One suggestion would be to share the primary account, as you and your husband can both be logged into the same account on multiple devices at the same time.

Google Home integration not working

Hi @ChipG, @JimBo has provided the answer. Google recently updated their UI to change the way their third-party integrations are added. Once your Google Home has been linked to your account, you simply need to:

Is monthly usage working?

Hey @plainsane, can I assume you’re viewing your monthly usage on an iOS device? This is a currently known issue exclusive to the iOS platform. The solution is to view your watering history via the WebApp. Apologies for the inconvenience, but please know our developers are investigating the issue…

Server Operations Log?

Hey Eric, I noticed you have a Gen 2 model. We actually rely on Amazon Web Services for our cloud servers. You can check the status of AWS from their health page here, though you’ll find there have been no recent outages reported. I did a little digging into your Device logs and do see that there…

Water days off by one?

I’m happy to report that our developers have released a fix today that should resolve this issue. Your WebApp calendar is dependent on your device timezone, and should now match your Mobile calendars accordingly. If you don’t see any improvement upon logging in, the fix may require clearing your browser cache.

Disable schedules for any arbitrary single day

@RocketSled Good idea! As @ssindelman pointed out, this functionality does currently exist as a Manual Rain Delay. You can read more and find instructions for how to set a manual rain delay on our Support Article here

Why Doesn’t My Rachio Show Gallons Saved

Hey Buddy! We determine “Water Saved” by adding up any runs that are skipped due to Weather Intelligence features (ie Rain Skip, Freeze Skip, Climate Skip). Since Flex scheduling doesn’t necessarily skip (I would call it more of a push), this feature is not available on Flex schedules. P.S You can…

Commercial landscaper use

Hey Alan, The setup your friend desires is totally possible within the Rachio app. Multiple controllers can be added to the same account and controlled (one at a time) via the app. Alternatively, if the home owner wishes to add the controller to their own account and simply share Full or Limited Access.

How to Set up Second Rachio for Second Home

Hey Richard, Good news, you can easily add a new controller to your same account! Please see our Support Article for detailed instructions on how to do so: How do I add another controller to my account?

Missing Water Usage May/June - iPad

Hey @garyjnj1, Thanks for bringing this to our attention. The monthly water usage being reported on the incorrect months is a current known issue exclusive to the iOS platform. Our developers are aware, and currently working on a fix.

Device Settings When Nothing Connected

@a0128958 Hi Bill. Your Rachio is already configured to not have any sensors enabled. You can confirm this by checking your Device Settings from the Mobile app:

Weather Station Diff

Hi @Bill.Maupin, Thanks for bringing this to our attention. We’re aware of a current syncing issue with the Android weather station syncing. I can confirm that your currently selected weather station is MID_D1886. If you open your Android app and click “Change Weather Station”, you should see the…

Can you make one zone manual only?

Absolutely Stephen, you’re able to individually pick and choose which zones you’d like included in your schedules, and for any zones not included you always have the ability to manually run them at any time using the remote control tool here. Learn more on our Support site: Remote Control FAQ

Preferred Weather Station and Rachio Discrepancy

@DallasLawn, I’m happy to share with you Aeris’ response: Hi Rachio Team, I wanted to follow up and let you know we have identified the reason for the precipitation discrepancy you brought to our attention.

New Router…..trouble connecting

Hey @lcijr! Please see our support article: How do I update wifi on my controller? These step-by-step instructions should assist you in updating your Wifi without having to factory reset all of your settings! If you need any further assistance please don’t hesitate to contact our Support.