Wires disconnected - Troubleshooting / Wiring - Rachio Community
Wires disconnected
post by Michael91 on Jun 21, 2024
Hi Rachio users.
I’m brand new at this and need a bit of help. My system was working. Now it’s not. Opened up the box and found half the wires disconnected. Not sure which wire goes where and if I need the Common or not. Any help would be appreciate. Photo attached
post by DLane on Jun 21, 2024
@Michael91 - Yes, you need a common wire. Put the white wire into the Rachio C port.
How many zones do you have configured in the Rachio app? If more than 3 zones, then the orange and yellow wires will probably need to be connected to support zone 4 and 5 - if installed/configured. It won’t damage anything to connect them, if those zones are not configured then nothing will happen.