Wireless Flow Meter Install Problem - Getting Started / Wireless Flow Meter - Rachio Community
Wireless Flow Meter Install Problem
post by njaiswal on May 13, 2020
Hi,
I finally got my wireless flow meter installed. However, when I try to add it to the app, it’s asking for a barcode or serial number? I can’t find either on the flow meter and I don’t have the box any longer (my plumber threw it out). How can I setup the meter?
post by jestric on May 13, 2020
The barcode is located inside the wireless flow meter (WFM). You will need to remove the battery cover on the WFM to access it.
post by njaiswal on May 13, 2020
I removed the battery cover and looked all over and still didn’t see anything. I pulled out the battery holder as well and looked at the back of the cover… nothing… :-(. I bought this flow meter as part of the pre-launch program for the Rachio3… I only just installed the Rachio3 and the flow meter this season.
post by jestric on May 13, 2020
It would be a tag within the battery compartment that should be covering the batteries.
@franz, @laura.bauman, @Gene, or any other Power Users, thoughts??
post by jestric on May 13, 2020
Here’s an image I found on the web that shows the barcode: (I didn’t want to open mine)
These are permanently attached to the meter by heatstaking, so it’s strange that it is missing.
post by njaiswal on May 13, 2020
Here are the pics from my WFM… I don’t have a sticker…
post by jestric on May 13, 2020
Wow, it sure is missing.
Hopefully @franz can have his Rachio tech experts help you with this problem.
post by Gene on May 13, 2020
My serial was included within the battery compartment as a semi loose sticker with a waxy glue protection paper still attached. I’m sorry to see that yours is missing. This seems to be a case for @rachiosupport.
post by franz on May 13, 2020
Dang that’s no good. Please reach out to https://support.rachio.com. They will get you setup.
Thank you for your patience and have a great day.
post by njaiswal on May 13, 2020
Hi Franz, I did… I have a case open but no one is responding to it… I just checked the app but I can’t seem to find a ticket number to give you…
post by njaiswal on May 16, 2020
Hi! I still haven’t heard from support…
post by njaiswal on May 23, 2020
@franz Hi Franz, can you poke support for me? They still haven’t responded to my case.
Thanks!
post by jestric on May 23, 2020
Please note the issue that @njaiswal is having with his wireless flow meter. It was first reported 10 days ago to @franz and he has an open support case as well.
Thank you.