We had a problem looking up your serial number - Troubleshooting / Tech Support - Rachio Community
We had a problem looking up your serial number
post by Kamdencarwin on Jun 6, 2025
We work with a large community in Sterling Ranch Colorado. The past 10 Rachio 3 units are getting this error when using direct access.
“ We had a problem looking up your serial number. Please confirm your entry and try again. If the issue persists, contact support using the help icon above.”
I saw in a previous discussion in 2019 that there was a manufacturer error. We need this solved ASAP, as all the homes grass is fading.
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post by franz on Jun 10, 2025
@Kamdencarwin This issue should be resolved. Thank you for your patience.