Transferring zone settings to new Rachio 3? - Getting Started / Rachio 3 - Rachio Community
Transferring zone settings to new Rachio 3?
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post by boldblue737 on Apr 22, 2018
Installed my new Rachio 3 replacing my 2. Took less than 5 minutes, same mounting holes and WAY, WAY faster to install wires. Nice. I had no issues adding it to my Rachio app on the iPhone however my account now has two controllers, the old one and the new one that I can change between.
Is there anyway to copy over all the zones settings, photos etc. to the new controller before I select “remove” for the old controller? Right now the new controller is a blank slate.
Also if anyone knows why, the Rachio website on the computer when I try to login just then shows an “updating user information and spinning circle.”?
Thanks!
post by DLane on Apr 22, 2018
@boldblue737 - according to @Franz that was supposed to happen during on boarding:
Do you have a 16 zone Gen 2 and an 8 zone Gen 3? Is so, then I’d contact support and see if they can move the first 8 over. Otherwise, ???
post by boldblue737 on Apr 22, 2018
That’s correct, my Rachio 2 was a 16 zone (I only used 8) and my Rachio 3 is an 8 zone. I guess that is the problem, no big deal… no need to call support, I’ll just reenter everything, shouldn’t take too long but now I know.
post by franz on Apr 22, 2018
Unfortunately we do not support 16 zone to 8 zone. It’s gets difficult mapping zones from 9-16 (if there are any) scheduling data or zone characteristics and we end up making bad assumptions
post by boldblue737 on Apr 22, 2018
no problem, i totally get it thats a niche use case. i just realized i have only had 8 zones for 13 years and although i keep saying one of these days i’ll add some drip zones or something i never do. the 16 i had before was overkill, especially since i’m having a habit of buying each of your new controllers.
post by Cazzorno on Apr 23, 2018
I’m on the same boat. Bought a 16-zone Rachio 2 two years ago, never used the “extra 8” zones. As a matter of fact, all I’m using are 6 zones of the 16 . . . .
Having said that, and considering I also work in the computer industry, I think this answer (“it gets difficult to map 16 zones to 8 zones”) is not very useful, or even correct. It is correct, I think, that it is IMPOSSIBLE (not “very hard”) to map existing 9 zones or more to 8 zones. But if the “source controller” is 16-zone, and only 8 or less are in use . . . what is the challenge here ?
At least, if not 100% automated from “16 (with less than 9 in use) to 8”, there should be an option to a guided migration, or at the absolute very least, to be able to “clone” a zone from the 16-controller to the 8-controller . . .
post by hawkman on May 10, 2018
Spent the last hour trying to find out why I didnt see a Transfer button… must be the 16 to 8 zone.
post by void64 on May 18, 2018
This is so lame. Rachio really how hard is it… if you are only using zones 1-8 on a gen2 to map it to zones 1-8 on a gen3. If i had realized I could not have done this I would have never bought a Gen3. It’s a royal PITA to go though and remap, take picture and screw with all the settings.
post by franz on May 18, 2018
Currently investigating the difficulty of this. Thoughts on allowing us to transfer your settings for you?
post by rccoleman on May 29, 2018
I would be fine with having you guys transfer the settings for me. I just hide the upper 8 zones to keep them from cluttering the UI, and there not part of any schedules.
post by rccoleman on Jun 7, 2018
@franz, any update on transferring settings from 16-zone controllers to 8-zone, even if done on a case-by-case basis?
post by rccoleman on Jun 12, 2018
@franz ?
post by franz on Jun 12, 2018
I’ll make it happen, sit tight! One time offer
post by franz on Jun 12, 2018
Controller settings, zones and schedules are now copied over.
Things to note:
- Soil moisture is too difficult to copy over. You can manually fill/empty on the zone soil moisture graph for each zone.
- You have picked a national station that is about 8 miles away from your house. If that is working well great!, if not there are a lot of stations much closer, one is on top of your house. One of the benefits of weather intelligence plus.
Thanks for your patience.
post by rccoleman on Jun 12, 2018
Thanks, Franz! I believe that the weather station that I picked is the closest non-personal station near me and I didn’t have good luck with closer PWSs. I now have my own WeatherFlow station, and I’d prefer to use the station that I’ve set up through WU - KCASANDI4307. It looks like I can choose that now with Weather Intelligence Plus, so I switched to that.
I’ll take care of the soil moisture.
post by franz on Jun 12, 2018
Awesome!
post by wworthington on Jun 19, 2018
@franz - Is this an offer for any 16 station 2 -----> 8 station 3 user (assuming stations 9-16 on the 2 are unused)? I am in the same boat. I emailed support asking if the service was available to me and they simply sent me a link describing how to use the tool to transfer settings, which will not work in my case.
post by SknowSurfer on Jun 9, 2019
Hi Rccoleman,
I was wondering which weatherstation product you have for your house. I live in a rural area and in the mountains where we experience alot of micro climates and the nearest weather station is quite a waze away. I think its cool your weatherstation is accessible through Rachio. I would be interested in putting one at my location. Any advice?
post by rccoleman on Jun 9, 2019
As I mentioned above, WeatherFlow. Weather Underground has restricted their API access, but presumably you can still access your station that you’re publishing publicly.
post by MrDoug on Sep 8, 2019
So I have a simpler issue, but in the same predicament.
I have a gen2 16 zone, but just bought and installed a gen 3 16 zone. I too have a very highly customized schedule.
Is there a way to copy over the settings from controller to controller ?
post by DLane on Sep 8, 2019
@MrDoug, I believe in the setup you can copy over the settings from the Gen 2 device to the Gen 3 device since they are both 16 unit devices. Watering history and soil moisture I don’t believe are transferred over.
post by MrDoug on Sep 8, 2019
If this exists, I did not see it in the setup.
post by franz on Sep 9, 2019
@DLane Is correct. On install there should have been an option to transfer if you are going from Gen 2 16 zone --> Gen 3 16 zone?
post by MrDoug on Sep 9, 2019
@franz, Thanks for clarifying.
I will remove the Gen3 and attempt to set it up again.
Does the Gen 2 have to be powered on and wifi connected ? Does that matter?
post by franz on Sep 9, 2019
If that doesn’t work I can have the engineering team force the transfer. Gen 2 does not have to be connected.
post by MrDoug on Sep 9, 2019
SUCCESS !!!
I was able to remove my Gen3, re-add it, and I saw the “Transfer Settings” button. I guess I just missed it the first time.
Some UI interface feedback, It would be nice to have that “Transfer Settings” button on its own screen. I think having it with other settings options I just missed it.
@franz Thanks for your support.
post by wx16 on May 18, 2020
Hi, I have a similar situation as some of the users above. I just installed the 12 zone Rachio 3 and am coming from a 16 zone Rachio 1 (with only the first 10 zones in use).
Would you be able to have your engineering team transfer over the setup data for those 10 zones+schedules? My next watering day is Wednesday, so if need be, I’ll manually set everything up Tuesday evening. Just checking on the possibility of data migration for my case.
Thanks!
post by franz on May 18, 2020
Sorry we unfortunately can not transfer zones from a higher # controller to lower #.
Thanks for reaching out, and have a great rest of your week!
post by Robmoo on Jul 21, 2023
I guess I found my answer. Without the intervention of the engineering team transferring is not possible.
Going from a 12 with only 8 zones used to an 8. My 12 zone died and I anticipate the warranty process taking longer than my grass can survive in a Texas summer.
I’ll just have to do everything manually if I don’t want my grass to die. My annoyance level continues to rise. It is probably time for a beer.
post by snovvman on Jan 28, 2024
I had a R2, upgraded to an R3 8-Zone. The zones and schedules transferred fine. For both the R2 and R3, only six zones were used. The remaining two zones were disabled.
I just installed a Rachio Black 6-Zone and there was no option to transfer zones nor schedules. If transfer is not possible, I will just return the Black 6-Zone and reinstall the R3 8-Zone. It’s too much work to reconfigure everything at this time.