Smart hose timer internal flooding - Troubleshooting / Tech Support - Rachio Community
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post by franz on Oct 13, 2025
franz
Co-Founder/CTO @ Rachio
@tkbrigham I am having our customer success team reach out to you.
Thank you for your patience!
post by JBrachio on Nov 6, 2025
JBrachio
I have experienced the same flooding issue with my unit
post by franz on Nov 6, 2025
franz
Co-Founder/CTO @ Rachio
@JBrachio I will have our CS team reach out to you.
Thank you for your patience.
post by uncgal10 on Nov 11, 2025
uncgal10
Has anyone found a modification to make to prevent the internal flooding? Also does anyone have a picture/video of the internal flooding in action? I have replaced two timers due to this and want to install this third with some preventive measures. There are no leaks from my spigot and other non-smart hose timers have worked great so I am chucking this up to a design flaw.
post by jlpatinop78 on Dec 28, 2025
jlpatinop78
Merry Christmas @franz I love this product but I am experiencing same exact challenge, even with The battery door is properly closed and secured. Despite this, moisture is consistently found inside the battery compartment.
It appears that the battery door seal weakens over time, allowing water intrusion during normal outdoor exposure (rain or irrigation). This has resulted in repeated battery failures and renders the device unreliable for its intended use.
This issue appears to be related to a sealing or housing defect.
post by dmegee on Dec 28, 2025
dmegee
I have the same problem. I frequently clean the rust and reset. Usually works. It’s a real problem when I am out of town for awhile. Today I cleaned the valve and the light doesn’t come on and therefore pairing doesn’t work.
post by dmegee on Dec 28, 2025
dmegee
Mine looks like this too. I have had some success cleaning with vinegar and soda but it has now quit completely and won’t light up or reset.
post by franz on Jan 5
franz
Co-Founder/CTO @ Rachio
Just getting to these…
Do you still need assistance with this?
post by dmegee on Jan 5
dmegee
I bought a replacement. It was 8.5 years old so I guess it was time. Thank you for getting back to me.
post by franz on Jan 5
franz
Co-Founder/CTO @ Rachio
@dmegee Sounds good, please let us know if you have any other issues.
post by rachio on Feb 7
rachio
Hi All
I’m having the same problem, which I fear has contributed to a followon issue.
I noticed rust color outside the battery compartment, so I opened the unit and discovered a lot of rust, heavily corroded batteries, and the foam inside the cover was soggy wet.
I used a brush to clean the terminals, replaced the batteries, and left it outside a few hours so the internals could dry.
Later, I connected everything again and turned on the water. Unlike some above, the system seemed to work - the light turned blue and water started flowing; however, when I pushed the button again, the light turned red, but the water just kept going.
Not sure what to do next… is the unit dead? Do I need a replacement?
post by Jbraz on Feb 19
Jbraz
I’m having the same issue. It just keeps dripping out of the battery compartment.
post by AngieTheGardener on Mar 16
AngieTheGardener
I’ve only had the Rachio working for two months in California and it broke with flooding of batteries. So much for this battery set working for the watering season, according to Rachio marketing materials.
post by NickBfromOh on Mar 17
NickBfromOh
I have also experienced this issue. One of the springs is now broken off
post by Yana on Mar 22
Yana
I had the same problem with moisture buildup in the battery case. My hose is not exposed to rain but still got rusted. I cleaned the rust pole and put fresh battery in the hose is still working but I am hesitant to use it again because of the poor moisture-proof door.
post by ClashingPlaids on Mar 25
ClashingPlaids
I also experienced this problem, and I appreciate that Rachio provided a replacement. However, I am concerned that there has been no mention of any root cause analysis, unit redesign, or even hacks to avoid the problem. It’s nearly time to put the replacement unit to work, so I’d like to figure out how to avoid a repeat.
post by Bahr on Mar 31
Bahr
Same issue but contacted support. They said since it was over a year that I had been fighting it they could no longer repair or replace. Good idea but not product.
post by lukie-poo on Apr 11
lukie-poo
I hadn’t thought of reaching out when I first encountered this when taking the hose timers inside last fall. Though, the timer that flooded was a couple of years old as of last fall, so I would assume I’m also not eligible for a replacement. I’m hopeful the other one holds up!
post by A4budak on May 3
A4budak
I have two units both had battery compartments flooded. Cleaning one with contact cleaner solved the issue no luck with the second unit.
post by chrismg71 on May 8
chrismg71
@franz I just found this thread. Could you please have someone reach out to me about this? I have had this issue as well. Thank you.
post by va-rain on May 20
va-rain
Franz, I have the same issue, unable to use for this season so far.
post by franz on May 27
franz
Co-Founder/CTO @ Rachio
@va-rain Sorry I was out last week.
Do you still need assistance?
post by inga52282 on Jun 7
inga52282
I had a similar problem with one of my units. I assumed user error so I just bought a replacement. Unfortunately, at the end of last summer, the two I had purchased that season were also rusted with a corroded battery.
post by lindsejc on Jun 13
lindsejc
We’ve really enjoyed and appreciated this product. Ended up buying four units to manage things, but now one of them has had water leak into the battery compartment, causing corrosion.
@franz can you have someone reach out?
post by inga52282 on Jun 16
inga52282
@franz Hi. Could you have someone reach out?
post by btrimboli on Jun 20
btrimboli
I have water oozing from the blue button on my smart hose timer, and it no longer works (despite changing out batteries). I bought it in 2023, so I assume it is no longer under warranty.