Serial number already in use? - Troubleshooting / Tech Support - Rachio Community
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Post by franz on May 24, 2018
franz Co-Founder/CTO @ Rachio
I think I found your issue, you are using a different email address. Will send you the one you should be using.
Post by Hlove on May 24, 2018
Ok. But I tried to reset the password for the old one and it would not let me. Because I couldn’t get in.
Post by Hlove on May 24, 2018
I want to say thank you for helping me out.
I love my Rachio again.
Post by franz on May 24, 2018
franz Co-Founder/CTO @ Rachio
@Hlove Now that’s what I like to hear! Please let me know if you have any other questions or feedback.
Have a great week.
Post by Frostyballs on Jun 1, 2018
Frostyballs I am having same issue…tried to call…HELP
Post by franz on Jun 1, 2018
franz Co-Founder/CTO @ Rachio
@Frostyballs Can you PM me a picture of the serial number?
Post by jpozas on Jun 2, 2018
jpozas Same issue here!
Post by franz on Jun 2, 2018
franz Your email was incorrect in our v2 system, will PM you more details.
Post by jjfenstermaker on Jun 9, 2018
jjfenstermaker Same issue hear, with a Rachio controller that hasn’t ever been installed. When I tried to install it the app hung at the ‘looking up device information’ step until I turned it off.
Post by franz on Jun 9, 2018
franz Also looks like your email is incorrect. I’ll PM you the one to use.
Post by Jonsim1 on Jun 16, 2018
Jonsim1 I’m having the same issue. My old account was deleted from my phone when I bought a new one. Can you please reset so I can add it to the new account.
Post by franz on Jun 16, 2018
franz Are you still having an issue with adding the controller?
Post by Jonsim1 on Jun 18, 2018
Jonsim1 Yes, still getting the same answer,
Post by franz on Jun 18, 2018
franz I PMed you the email address the controller was assigned to.
Post by Jonsim1 on Jun 18, 2018
Jonsim1 That email address is not a valid one, it should have been jesim1@verizon.net, can we change the email address or remove it.
Post by Anp on Jun 19, 2018
Anp Hi! I’m having the same problem
Post by franz on Jun 19, 2018
franz Can you private message me a photo of the serial number? Thanks!
Post by craigersnichols on Jul 2, 2018
craigersnichols Same, just PM’d you @franz
Post by Texaschili on Jul 4, 2018
Texaschili I need to reset my Rachio I bought from my neighbor.
Post by franz on Jul 4, 2018
franz @Texaschili Looks like you are online, do you still need assistance?
Post by teamjawbox on Jul 5, 2018
teamjawbox We just moved into our new home and have therefore inherited a Rachio system. I was trying to set it up via the app but haven’t been able to get it to connect to Wifi for some reason, but beyond that I assume I’ll need to make sure the serial number isn’t tied to the previous owners. Can you please make sure it’s not tied to them anymore so that I can get it setup?
Thanks!
Post by franz on Jul 5, 2018
franz @teamjawbox Please take a picture of the serial number and you can private message me it.
Post by Dougtait86 on Jul 6, 2018
Dougtait86 My timer is also showing it was previously registered. VRO500661
Post by franz on Jul 6, 2018
franz Can you private message me a photo of the serial number?
Post by AlexBM on Jul 10, 2018
AlexBM Same issue, moved into a new house…help
Post by DLane on Jul 10, 2018
DLaneRachio Power User @AlexBM - send a picture of the serial number (to prove you have possession of the device) to Franz using the direct message/private message feature of this board.
Welcome to the community.
Post by MrClear on Jun 18, 2019
MrClear I need help because on the app it doesn’t show my controller and when I try to add the controller back it gives me the error that it’s already in use
My serial number is ac6578899
Post by DLane on Jun 18, 2019
DLaneRachio Power User @MrClear - did you just move into a house with a Rachio or buy a previously owned Rachio or …?
Have the steps in this article been followed?
Post by MrClear on Jun 20, 2019
MrClear Never mind got it to work, thanks for the help
Post by safarisunit on Sep 7, 2019
safarisunit I am having the same issue. I bought a Rachio system from amazon warehouse and somebody may have activated the system using the serial number. I called support and left a VM. I would really appreciate your assistance.
Post by franz on Sep 7, 2019
franz PM me the serial number (and a picture) as well as the email you used for account activation and I can have the engineering team transfer it.
Post by matias on Mar 10, 2020
matias Hello, I have the same problem. please can you help me?
Thank you.
Serial: VR2028312
Post by DLane on Mar 10, 2020
DLaneRachio Power User @matias - this is a request that Rachio technical support needs to handle - community members can’t solve this. Email support at Rachio, or call.
Post by Mina on Apr 15, 2021
Mina We just moved into our new home and have therefore inherited a Rachio system. I was trying to set it up via the app but haven’t been able to get it to connect to Wifi for some reason, but beyond that I assume I’ll need to make sure the serial number isn’t tied to the previous owners. Can you please make sure it’s not tied to them anymore so that I can get it setup
Post by DLane on Apr 15, 2021
DLaneRachio Power User @Mina - this is mainly an end user supported community. You’ll need to call or email support at Rachio for help with the serial number issue.
Looks like you have an 8 port Gen 2 model. Follow the WiFi reset instructions for Gen 2, they are different than the Gen 3 version. Post back the light code (how many LEDs are lit) and any error messages you get in the app.
Post by Thomas_Lerman on Apr 15, 2021
Thomas_LermanRachio Power User After you are on WiFi as @DLane mentioned, you will likely need to get it transferred to you via Rachio as mentioned in:
https://support.rachio.com/en_us/transfer-ownership-of-a-rachio-controller-to-your-account-S1EnDIJtP
Post by Acappelli on Aug 14, 2021
Acappelli Hi Mitchell. I’m having the same issue. Are u able to help?
Post by aheldredge on Nov 12, 2022
aheldredge I got a replacement unit because my second replacement glitched out, and I’m getting the same error.
Clearly the replacements under warranty are hastily-refurbished units, and this just adds to the frustration.
Post by Stasia on Jun 12, 2025
Stasia I bought a Rachio hub and 2 smart timers from Amazon. However they appear to be used as I get the Rachio hub is already in use error. Any help would be appreciated.