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Rachio 3 Not Responding in Homekit (Again)
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Apr 2019
post by Macsterguy on Apr 22, 2019
Macsterguy Enthusiast
1
I waited and I waited for HomeKit compatibility… When it was available I purchased the Rachio 3… Now, I am finding that in my Home app the Rachio is not available with “No Response”… I have cleared this problem twice now and the only way that I can figure out how to do it is to return the controller to factory and set it back up remembering NOT to remove the controller from the app (so as not to lose everything). This method seems to work but only temporarily.
Using the Rachio from the Home app is pretty rudimentary and frankly useless except for manual watering which sort of defeats the point of the smart controller. This still doesn’t change the fact that it’s not working inside HomeKit as it should and as promised…
Is there a fix coming up in a future update?
\ E5D52DD2-D411-4FC4-9CBE-F52FDDD8FCCE.jpeg1125×2436 1.44 MB](https://community.rachio.com/uploads/db1097/original/2X/f/f6891e43ad738b34c44604f9a985561bd09a524a.jpeg "E5D52DD2-D411-4FC4-9CBE-F52FDDD8FCCE.jpeg")
81.7k views 1.2k likes 50+ links 187 users
264](https://community.rachio.com/u/Tzterri "Tzterri")
234](https://community.rachio.com/u/Macsterguy "Macsterguy")
100](https://community.rachio.com/u/alexrodriguez "alexrodriguez")
64](https://community.rachio.com/u/jonbrawn "jonbrawn")
64](https://community.rachio.com/u/jseymour "jseymour")
read 257 min
Top replies
post by Linn on Apr 24, 2019
I am just very curious as to why you feel this way. I am not a HomeKit user myself, and I’ve been wondering what people want to do with it since the Rachio is so automatic on it’s own. I’ve got mine set up with a Flex Daily schedule and it just runs with little monitoring (which is VERY nice since I travel a lot).
The only thing I have come up (without really knowing HomeKit) is that maybe you’d want to do a pause using HomeKit instead of using the Rachio native app.
What am I missing?
post by Macsterguy on Apr 24, 2019
Macsterguy Enthusiast
I think you may have miss-understood me. I agree with you 100%. Using the homekit app / with Siri really only gives you the ability to say “Hey Siri water my grass”… You don’t have to do that with Rachio3, daily flex and weather intelligence…
However, it’s a advertised feature that should work… Like myself. Many people waited for Homekit integration before buying a Rachio3. Most that did buy a Rachio 3 have since found out that Homekit integration is “Not All That”
18 days later
post by digitalpoint on May 12, 2019
Same issue… It never was an issue with iOS 12.1, then it started when upgrading everything to iOS 12.2.
I have friends with a Rachio where it’s not an issue so have been trying to figure out what might be unique in my situation. After seeing your screenshot, I wonder if it’s because we have multiple HomeKit hubs (I see you have a HomePod and an Apple TV). I have a HomePod and Apple TV x2. As a test I just went through the annoyance of resetting it (once again) and adding it to HomeKit and then I just disabled both Apple TVs as far as being used as a hub. Wondering if it’s something going on when one hub hands off to the other and then it gets confused about what happened to the hub.
Anyway, just a theory… might try using just your HomePod as the hub (can’t easily disable the HomePod as a hub, but it’s a setting on Apple TV). Just curious that it’s also happening to you and we both have multiple hubs and all my friends that it works fine with have a single HomeKit hub.
post by franz on May 12, 2019
franz Co-Founder/CTO @ Rachio
We received a new HomeKit firmware version from our WiFi vendor that could help with a lot of these issues. Will take some time to test and validate. We will inform everyone when it will be released.
post by jkingsle on May 14, 2019
Which Wifi Vendor are you using?
I too am seeing intermittent disconnects. The only way to get things working again with HomeKit is a Powercycle. The Rachio App and Web connection work fine and are connected with no problems to the controller.
post by Macsterguy on May 14, 2019
Macsterguy Enthusiast
I am fairly convinced that this may be a channel issue 2.4 vs 5ghz… If we wait for a update from Rachio to work through Apple eco-system, I am confident it will all come out in the wash…
9 days later
post by garyk on May 24, 2019
Homekit connection has failed recently. Had no problems until a couple of weeks ago. Removed controller and reconfigured, but “No Response” appears on Home app within a few minutes of adding Gen3 controller as accessory.
9 days later
post by Lucanaut on Jun 2, 2019
Following…
In case there are any breakthroughs. It’s annoying because on top of it all my home app reports it as an unresponsive devices and it appears to count each zone as a device.
\ ABCDBA29-C7F9-4D67-A7AF-1018B96274D7.jpeg1086×296 262 KB](https://community.rachio.com/uploads/db1097/original/2X/c/c04de5cfb5d68e938c318ef4a596eacefeff5bc9.jpeg "ABCDBA29-C7F9-4D67-A7AF-1018B96274D7.jpeg")
16 days later
post by Boricua_Fam on Jun 19, 2019
My Rachio 3 has also lost its HomeKit connection. I removed it when it stayed on No Response. Tried adding back and I cannot. Not going to factory reset the controller either - not sure if everything saves and I am not looking forward to having to set everything back up again; zones, schedule, etc. Would be nice to have that functionality again for when we want a specific zone to run. Hopefully an update is issued. Following…
post by Macsterguy on Jun 19, 2019
Macsterguy Enthusiast
Many people purchased a Rachio 3 because of the promise of HomeKit compatibility. I am beginning to feel mislead by Rachio. This has taken far too long for Rachio to fix. For me, this really tarnishes the confidence I have in Rachio moving forward.
post by franz on Jun 20, 2019
franz Co-Founder/CTO @ Rachio
Apple has delivered a new SDK that is very different than the one our vendor implemented themselves. We are integrating it into our firmware and doing regression/validation testing which is very time consuming. As soon as this has been completed we will start to roll the new firmware out.
post by haucke on Jun 20, 2019
HomeKit has a non-response issue with numerous devices. The main thing I have found that causes this that when I have my Wifi router configured for both 2.4 and 5 ghz enabled my devices will jump from one freq to another and this makes HomeKit get non-responsive issues. I have disabled the 5 GHz and forces everything to use the remaining 2.4GHz and it cleared up this issue. Also it appears that the base HomeKit controller can be passed between different Apple devices, Apple TVs, iPads, etc… If it moves to a new device and that device cannot see the device you get non-responsive.
post by haucke on Jun 20, 2019
A key point to my previous post is that if your using your iPhone to control through HomeKit and you get non-responsive I believe this means that the current HomeKit controller cannot communicate with the device not your iPhone.
post by Macsterguy on Jun 20, 2019
Macsterguy Enthusiast
haucke](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
You are exactly right. With my Synology router I can assign any connected device to the 2.4 or 5 network. If I assign the Rachio controller to the 2.4 network ONLY, it works and never drops. If I let the router work “smart” like it is designed to the Rachio drops out INSTEAD of working on either network as it is supposed to - and as advertised.
post by bigtroop963 on Jun 22, 2019
HomeKit is a work in progress and I agree these technologies are new and I have everything Apple eco system and I do not currently own 3rd generation but I do have several other home devices and it is common when APPLE’S update software unfortunately changes sometime occur and it takes awhile for kinks to work themselves out. Further releases of apple’s software will fix disconnect issues just have to be patient. I also found hardwiring larger desktop computers using Ethernet will help with connection issues to HomeKit.
12 days later
post by bill24mcc on Jul 4, 2019
franz](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
Just checking in to see if this has been resolved. I noticed an iOS app update and tried to add the Rachio back to HomeKit and it was successful but went into “no response” as soon as I tapped done.
14 days later
post by da_duggal on Jul 19, 2019
franz](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
I have the same Homekit no response issue. It worked fine when I bought it last November. Then it stopped working with Homekit (no response) without warning. Reinstalling doesn’t help. It’s frustrating because I chose this product due to Homekit compatibility.
It works great on its own automated, and the Homekit feature is pretty limited, but I like it and want it to work as advertised.
Please help. Your customer support team was initially responsive and then disappeared after a few replies. No one has reached out since.
Request #: 610862
Thanks,
Ramon
post by laura.bauman on Jul 24, 2019
Hey @da_duggal (and others) - sorry for the silence on the support team’s end. I hate to be the bearer of bad news, but I don’t have much to update at this point. I’m pinging for updates weekly but we’re still waiting on some third party updates before we can make adjustments on our end. this is the best place to stay posted, though - as soon as I have more information this is the first place I’ll come!
post by Bgman on Jul 31, 2019
Hey @laura.bauman - any news on the ETA for a solution? My R3 became unresponsive in Homekit a few weeks ago. Not having read this thread, I deleted the accessory through my Homekit app and have since been unable to add it back as the app can’t find it. This has obviously been an issue now for over 3 months and I would appreciate being enlightened as to why its taking so long to be resolved. Thank you.
post by Anthony on Jul 31, 2019
@Bgman - have you tried to do a factory reset on your Rachio controller and than try to add it back. I haven’t had any issue with my ever since HomeKit became available
post by laura.bauman on Jul 31, 2019
Hey @Bgman!
We’re waiting for Apple to fix issues with their new version of HomeKit. We’re in regular contact with their team and know they are working on it, but unfortunately no ETA yet. As soon as it is released, we’ll update the firmware asap.
post by Bgman on Jul 31, 2019
Thanks @laura.bauman. I appreciate the explanation and update.
post by Bgman on Jul 31, 2019
Anthony](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
@Anthony - Thank you for the advice. I did consider the factory reset but decided against it as I didn’t want to go through the hassle of setting up my zones all over again. Since I don’t use the feature that often, I decided to leave well enough alone until it is hopefully resolved by the new firmware.
post by Macsterguy on Jul 31, 2019
Macsterguy Enthusiast
A factory reset will work and you will not lose any zones or settings if you follow the instructions given by Rachio carefully. *Make sure that you connect only to the 2.4 GHz WiFi network…
I have convinced myself that this is actually the problem. *Even though Rachio is supposed to work with 5 GHz and / or 2.4 GHz network’s, it does not… It will lose connection on a 5 GHz network.
I would imagine Apple will Fix Homekit at the next iOS update, probably in September… Then Rachio will be able to update their firmware.
The best thing to do is just wait
14 days later
post by garyk on Aug 15, 2019
Just to update my earlier post, I noticed a pending firmware update for my Gen3 (iro3-firmware-hk-5-630). After the update I attempted to add the controller to HomeKit again. HomeKit no longer detects the controller. The controller does not appear on the Add Accessory screen.
I’ll try again after iOS 13 comes out.
1 month later
post by Bgman on Sep 20, 2019
As an update to my post, I updated to both iOS 13 and Gen 3 firmware iro3-firmware-hk-5-630 and still don’t see the controller as an available accessory to be added in the HomeKit app. I have confirmed that my phone and the controller are on the same 2.4GHz wifi network. Any ideas short of completely resetting my controller to get this to work? I must admit to being a little bit disappointed that I’ve waited for the new firmware and iOS and it still doesn’t work. @laura.bauman and @franz - are there any new developments and when can we expect a resolution? Thank you.
post by Bgman on Sep 20, 2019
Unless Rachio intends to further update their firmware, it appears that iOS13 and the most recent firmware doesn’t fix the issue.
post by laura.bauman on Sep 23, 2019
Hey @Bgman!
Sorry for the delay. I’ve been OOO the last week. Going to grab an update on this!
post by laura.bauman on Sep 26, 2019
Got an update but unfortunately no major changes. We’re working with Apple and a third party on this integration. The fixes we need are mostly controlled by them (and then by us to release firmware when they’re ready.) One of our developers has been in contact with those teams to try and get this resolved. We’re eagerly waiting as well. I’m sorry I don’t have a better solution or date for resolution
If you don’t mind me asking a quick question to clarify @Bgman - you’ve paired Rachio with HomeKit once and then it stopped working and refuses to pop up into HomeKit again? Even after controller reboot (not reset) and iOS device reboot?
post by Bgman on Sep 26, 2019
That’s correct. It had worked for sometime and then one day the HomeKit app showed the Rachio as being unresponsive. I gave it a few days and then decided to remove the Rachio in the app and reinstall. Thereafter the Rachio has not been seen by the HomeKit app and therefore can’t install it. I have not rebooted or reset the Rachio though I have rebooted the iOS device.
post by laura.bauman on Sep 27, 2019
Thank you @Bgman! Will relay this to the team. Would you be up for power cycling your Rachio (not resetting.) You’ll just want to unplug the controller for about 10 seconds and then plug it back in - let me know if that changes anything.
P.S. I will be out of office starting today through October 14 - if I don’t respond, I promise I’m not ignoring you!
post by Bgman on Sep 27, 2019
Thanks @laura.bauman. Before reading your post, I tried the reboot last night without success. However, I don’t think I waited a full 10 seconds before plugging it back in and will try again tonight. Enjoy your time off and I hope to hear back from you when you return.
post by laura.bauman on Sep 27, 2019
Keep us posted!! And thank you I have a couple people internally keeping an eye on things as well so someone should be in here at some point! Talk in a few weeks
post by Bgman on Oct 1, 2019
Bgman](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
@laura.bauman - I tried again making sure I left the unit unplugged for a full 10 seconds (i waited over an hour) before plugging it back in. Again, it still wasn’t showing up in the HomeKit app as being available to install.
post by garyk on Oct 6, 2019
laura.bauman](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
As another data point, iOS 13.1.2, iro3-firmware-hk-5-630, and a 10 second power cycle but still no Rachio Gen 3 accessory appearing in HomeKit.
8 days later
post by laura.bauman on Oct 14, 2019
Hey team! Thanks for the testing and patience. Just getting back into the office after two weeks out - will check in on any progress from the Apple team.
post by laura.bauman on Oct 14, 2019
Unfortunately no updates from them. Will keep bugging them and will stay in touch.
post by franz on Oct 14, 2019
franz Co-Founder/CTO @ Rachio
@laura.bauman You are back, and didn’t say Hi?
post by laura.bauman on Oct 15, 2019
HI @franz !!!
post by jhmoser15 on Oct 18, 2019
So this is getting very old. Seem easy for you to Blame Apple. But I expect Rachio to own fixing this. Bought my Gen 3 for Homekit support. I am sure others have as well. I am starting to wonder if there needs to be some type of class action lawsuit to either refund my money of get this fixed!!
post by vcdx71 on Oct 21, 2019
Yeah I upgraded to the hen 3 for HomeKit support and it’s never worked for me I’ve added it to my homebridge setup and it works fine… should have just stuck with my gen 1 and done the same
post by laura.bauman on Oct 22, 2019
Hey friends! I’m truly sorry for all of the frustration around this integration. I got an update this morning that we’re getting closer to a fix, but we may not hear anything from our third parties until closer to the end of the year. I wish I had better updates; I’m waiting patiently with all of you.
post by Macsterguy on Oct 29, 2019
Macsterguy Enthusiast
Hopefully, with iOS 13.2 out, we will begin to see headway in this 8-month old problem?
post by Tzterri on Nov 2, 2019
Just got mine today. Got bit by this bug.
I set it up in my kitchen including downloading the firmware and setting up homekit.
Then installed it. Then set up each of three zones.
Then no response in homekit. Deleted it but was unable to add it back in.
It’s fixed now. This is how.
Held down the stop button for 10 seconds as suggested in this forum. Then added it back in. Then was able to add it back into homekit. So far so good but it’s been less than a day.
Two things that I think my have trigged this.
I have a mesh network and set it up next to a different base station then where it is installed. If noticed that sometimes this has been an issue. The other possibility is homekit showed all 8 zones when I first added it in. I then in your app turned off all but three and then set them up. Maybe homekit doesn’t like the groupings of devices changed behind its back. I think this was one of the new homekit features.
post by Macsterguy on Nov 2, 2019
Macsterguy Enthusiast
2
I haven’t tried this in a while… I had almost forgotten about it.
I just tried holding the stop button 10 seconds, then adding Rachio back to HomeKit. I can confirm that it worked!
Still holding as of today, over a week now
\ 0E43795D-21F1-4BEC-8312-A4347EA29640.jpg1536×2048 1.45 MB](https://community.rachio.com/uploads/db1097/original/2X/6/60ba3773aeedd4de2c549dde2bbf12d9d99eb1a3.jpeg "0E43795D-21F1-4BEC-8312-A4347EA29640.jpg")
post by Tzterri on Nov 4, 2019
Tzterri](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
I know how frustrating this stuff is. I used to be a Mac tech back in the day.
I tried everything before finding this forum. Besides doing a reset I didn’t know that the phone had to be by the controller to reconnect. Seems it uses Bluetooth or something for that.
The app really could use a better error message other than it’s broken and we are working on it.
Happy to report that everything is working as of 11/4/19 in homekit
post by mattbanks on Nov 9, 2019
Just adding a tally mark here. I’ve had my s3 since May and added it to HomeKit right away.
It hasn’t had an issue until this weekend. It’s not a huge deal to me as it’s winter but I did try to mess with it to get it working (without success.)
It’s just not showing up when I try to add it (I’ve completely memorized the number after entering it so many times…)
But I’ll patiently wait for a fix. As long as it’s available before Spring I’m good…
post by Bgman on Nov 11, 2019
Macsterguy](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
Worked for me as well.
post by Tzterri on Nov 13, 2019
Yep, mine worked for a few weeks but once again not responding in HomeKit. Very frustrating. I paid a lot more for this model due to HomeKit support and it keeps on going offline.
Guess I get to spend another 10 minutes or so resetting it once again.
post by Macsterguy on Nov 13, 2019
Macsterguy Enthusiast
Try holding down the stop button 10 seconds (or more), then adding Rachio back to HomeKit. I can confirm that it works!
8 days later
post by Tzterri on Nov 22, 2019
Any word on this issue getting fixed?
It’s getting real old doing the stop button reset and adding it back into homekit. The major reason I spent extra for this model was for its homekit integration.
post by laura.bauman on Nov 22, 2019
Hey @Tzterri!
Here’s the latest update I have. I promise we’re not forgetting about you or this, its just out of our hands until we get the update from other parties.
How often are you having to do the stop button reset method?
post by Tzterri on Nov 22, 2019
It doesn’t even stay connected for a week.
\ 1308CCC3-A94F-4261-B01C-82C2FDF00145.jpg1242×2688 139 KB](https://community.rachio.com/uploads/db1097/original/2X/5/50eb9e03dc500099fc6ce7aeab6f27719ff805b7.jpeg "1308CCC3-A94F-4261-B01C-82C2FDF00145.jpg")
post by laura.bauman on Nov 22, 2019
Ugh, I’m so sorry about that. Thank you for letting me know. Will keep you posted once I get an update.
post by Tzterri on Nov 22, 2019
Tzterri](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
I just fixed it again but did it differently this time.
Instead of holding the stop button I held down the WiFi button for about ten seconds until the led went white. Then used the radhio app to add it back in.
Got the usual error that I ignored and after a bit more time went by got the message it was added in.
As I did not first delete it from homekit I didn’t have to add it back into homekit and it was connected again. So at least there was one less step to get it working again.
So to sum it up.
Hold down the WiFi button until the led changes color. Use the rachio app to add it back it. Ignore the error message and just wait until it finally says added it. No need to do anything more as homekit shows connected without have to remove and add it back into homekit.
\ 66D04C19-EF3F-43D4-8410-35B580E26929.jpeg859×747 97 KB](https://community.rachio.com/uploads/db1097/original/2X/6/653c693d9b2f809ce0aee847f15ec3d2e6e0ecd2.jpeg "66D04C19-EF3F-43D4-8410-35B580E26929.jpeg")
post by laura.bauman on Nov 22, 2019
Thank you for the walk through @Tzterri! Will you keep me posted on how long it stays online with this tactic? Want to make sure I’m tracking all issues and options!
post by Tzterri on Nov 23, 2019
I used to provide support for Apple computers under the Apple Solution Expert program. Still do a small amount of Apple support to some of my older clients. I consider myself tech savvy and a bit of a geek.
A few months ago I started replacing all my old X10 automation with HomeKit. It’s grown way beyond my old X10 system.
The Rachio was the most recent addition to my automation. I really love it. The weather intelligence setting is awesome. My pump runs a lot less and the wet and soak is great.
Anyway, just wanted to let you know if there are any logs other troubleshooting that would be helpful just ask.
post by Tzterri on Nov 24, 2019
laura.bauman](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
Lasted only a few days. It was working until I restarted my WiFi network and everything reconnected except the Rachio. It seems like once the connection is interrupted the Rachio is unable to reconnect without a reset.
I have a bunch of homekit stuff including a hue hub for an outdoor motion sensor. A Lutron hub for all my dimmers. A bunch of LIFX LED lights. A bunch of wemo plugs. An Ecobee thermostat. A logi cicle2 camera. A couple of OMNA cameras. Plus couple of iHome plugs. Only the Rachio is having issues.
Hopefully this info is helpful. I’ll reset the Rachio tomorrow again by pressing the WiFi button as that worked well last time.
Are there any log files that can be accessed?
post by Tzterri on Nov 24, 2019
\ FFE21C5F-EAB6-40A6-9B6A-DD0FCB12AEEF.jpeg1668×1006 452 KB](https://community.rachio.com/uploads/db1097/original/2X/2/2a14baf17bc1aeabeafad6de553d9ce9540f7fda.jpeg "FFE21C5F-EAB6-40A6-9B6A-DD0FCB12AEEF.jpeg")
This is my WiFi network. All basestations are connected by Ethernet. The rachio is less than ten feet from the two bedroom Airports just on the other side of a cbs wall in my garage so gets a very strong signal.
post by laura.bauman on Nov 25, 2019
Thank you so much for all the details and troubleshooting help @Tzterri!! Will make sure the internal team sees this so we can log the issues and come back if we need anything on our end once we get the go ahead from Apple!
post by plainsane on Nov 26, 2019
Mine comes back if I power cycle it.
post by Macsterguy on Nov 26, 2019
Macsterguy Enthusiast
I am not really having any problems whatsoever now. Everything is working perfectly
post by Tzterri on Nov 29, 2019
laura.bauman](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
Down again this morning.
Getting ready to add it back in again by holding the WiFi button and then using the Rachio app.
post by Codytrahan on Nov 29, 2019
I’m having the same issue for about a year now. HomeKit unresponsive. I deleted from HomeKit and despite holding stop to reset, cant get it added back to HomeKit.
post by Tzterri on Dec 3, 2019
Just had to add it back in today once again. This is getting really old.
post by laura.bauman on Dec 3, 2019
Thanks for the updates @Tzterri! I totally understand how frustrating this is. As soon as I have an update from Apple I’ll let everyone know!
post by Tzterri on Dec 4, 2019
Not sure if this is helpful but I’ve noticed this behavior.
Sometimes I’ll get a no response from some of my homekit devices for whatever reason. Like maybe my internet went down or I had a brief power failure so my WiFi basestations are rebooting or maybe just aliens messing with us humans.
But all my homekit devices will come back online within a short time except rachio. Rachio doesn’t seem able to recover from a brief outage.
11 days later
post by Tzterri on Dec 15, 2019
It hasn’t gone down in a while. Am I just being lucky or did Rachio do something on their end?
post by dgp on Dec 16, 2019
Hi,
The current issues with homekit seem to be related to other homekit or bonjour devices on the network confusing things. Have you changed anything like turned off a printer or maybe upgraded another device?
Cheers,
Daniel
post by Tzterri on Dec 16, 2019
Nope, nothing has changed in my home.
post by Macsterguy on Dec 16, 2019
Macsterguy Enthusiast
As the original OP, I am finding that Rachio and Homexit are getting along much better but not perfect… After a network outage and/or reboot, connection is hit or miss…
I will also repeat what I said earlier. Homekit integration is really so limited that I really wouldn’t miss it if I didn’t have it (except getting the grandkids wet with Siri in the summer time :). In my opinion, The Rachio app itself is a work of art compared to Rachio in Homekit.
Merry Christmas to all!
post by Tzterri on Dec 17, 2019
Had to add it back in again today. My internet went down for a short time and it seems to have happened right after so maybe that caused it.
post by Tzterri on Dec 20, 2019
Any news on a fix?
After being issue free for a while it suddenly is going down constantly.
My AT&T internet has also been having issues the last few days with it going down for short periods of time and I’m really thinking lost to the internet seems to be somehow related. But my WiFi’ is rock solid so don’t know if lost to the internet would have any effect on it.
post by jhmoser15 on Dec 21, 2019
I am somewhat confused. I have over 50 HomeKit devices from various companies and the only devices that is failing is my Rachio Gen 3. So I am confused why you say it is an Apple issue and you are waiting for them to fix.
8 days later
post by morps on Dec 30, 2019
Adding myself to this thread. I’ve found HomeKit support to be flakey at best. I had it working for a period of time, then I got the dread “not responding” error in the Home app. I’ve tried deleting it, then adding back but Home no longer sees it. I’m sad.
post by toonetown on Jan 6, 2020
I also have been having the same issues…frustrating as HomeKit support was the primary reason for me getting the 3rd gen controller in the first place…
11 days later
post by Tzterri on Jan 17, 2020
Had to add mine in again today.
What is the world on a fix for this?
post by laura.bauman on Jan 17, 2020
Hey @Tzterri!
We’re doing our best to push this as much as we can from our end. We believe that the issue is stemming from mesh networked routers. One of our tech partners are going to do some further investigation and let us know what they come up with. Any chance you (and others with HomeKit issues) can let me know if you’re using a Mesh router/network? Apologies if that’s somewhere in this thread and I missed it!
Lo
post by toonetown on Jan 17, 2020
I am not using a mesh network. I have Unifi network equipment set up, but do not use the mesh functionality (nor do I have mesh hardware)
post by Tzterri on Jan 17, 2020
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All Apple airports are connected by Ethernet to the internet gateway.
All are named the same and allows seamless Wifi throughput my whole house.
I have many HomeKit devices and only yours has issues.
post by Macsterguy on Jan 17, 2020
Macsterguy Enthusiast
I am using a Synology AC 2600 mesh router and not having any problems at all. I am only using the one base station as it covers my entire home. No other access points…
I sure do wish Apple would begin making routers again though!
post by Skidmd on Jan 17, 2020
Tzterri](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
Seems like an ongoing problem for many months. Don’t mean to be rude, but there are a long list of emails describing the problems that we all seem to be having with your advertised support of HomeKit. Your question regarding mesh network support may be helpful but appears to be several months behind. Is there any upgrade to your sprinkler system that can be provided more quickly?
post by Tzterri on Jan 19, 2020
[
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8CC2F35B-E968-4F31-8667-0356D3FD5518.jpeg2920×1827 1.3 MB](https://community.rachio.com/uploads/db1097/original/2X/2/2cea6fc693578fb5b2c15d0a89dc41c7694b1471.jpeg "8CC2F35B-E968-4F31-8667-0356D3FD5518.jpeg")
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2EE0CB96-C194-4897-A7CA-C16758B1A20F.jpeg2889×1773 1.04 MB](https://community.rachio.com/uploads/db1097/original/2X/f/f0c6492e98f5ef140588985344a810a986a096bd.jpeg "2EE0CB96-C194-4897-A7CA-C16758B1A20F.jpeg")
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504D27DB-D29F-485F-86F6-B6B27B42BE4A.jpeg2937×1898 1.32 MB](https://community.rachio.com/uploads/db1097/original/2X/2/299d78224d0dab4d8ad7971eb5f114c7a0784ac9.jpeg "504D27DB-D29F-485F-86F6-B6B27B42BE4A.jpeg")
Today when it went offline I discovered that just a quick press of the Wifi button gets it back online but now the LED is doing something I’ve never seen it do before. But it’s working normally.
Instead of being solid it’s doing this. Tried to upload a video but couldn’t so here is three stills of what it’s doing.
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post by Stewart on Jan 19, 2020\
StewartRachio Power User
Jan 2020
Possibly it’s “Watering delay active”
https://support.rachio.com/hc/en-us/articles/360003815533-Light-Codes-Rachio-3-
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post by Tzterri on Jan 19, 2020\
Tzterri
Jan 2020
I do not see a banner at the top of the Rachio home screen.
It just went offline again and tapping the Wifi button on the controller put it back online again and now the led is doing that strange chasing lights again but it’s working properly.
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post by Tzterri on Jan 19, 2020\
Tzterri
Jan 2020
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B611B98E-FBF4-45FF-8B3F-261AD14636BB.jpg1242×2688 274 KB](https://community.rachio.com/uploads/db1097/original/2X/e/e3971178ca782c8ce374cdef4f5ef72ce6637e3f.jpeg "B611B98E-FBF4-45FF-8B3F-261AD14636BB.jpg")
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02D9C2EF-3E79-4F9C-AD00-DE222037248D.jpg1242×2688 529 KB](https://community.rachio.com/uploads/db1097/original/2X/4/419c28ffc90b7f536966859f145292f0a1357c1f.jpeg "02D9C2EF-3E79-4F9C-AD00-DE222037248D.jpg")
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D5EE681F-1EEE-4503-BBE8-064D5902124F.jpg1242×2688 171 KB](https://community.rachio.com/uploads/db1097/original/2X/9/95c814b219f6f4ac06246513e414ea191a57f803.jpeg "D5EE681F-1EEE-4503-BBE8-064D5902124F.jpg")
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D2DDC3A2-C344-41CB-A84D-B2C7F4AF392F.jpg1242×2688 270 KB](https://community.rachio.com/uploads/db1097/original/2X/6/61e12594ea15816b232ae43232145f982318b05d.jpeg "D2DDC3A2-C344-41CB-A84D-B2C7F4AF392F.jpg")
Screenshots
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post by laura.bauman on Jan 20, 2020\
laura.bauman
Tzterri](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
Jan 2020
Hey @tzterri - thanks for sharing this. Super strange - it looks like it’s doing the light code for Direct Access but everything on your account seems to be online and working fine. Our CS Manager, Dane, is going to dig into this a bit and might reach out later today! Thanks as always for sharing a ton of info with us to help us get to the bottom of this
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post by laura.bauman on Jan 20, 2020\
laura.bauman
Skidmd](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
Jan 2020
Hey @Skidmd!
I’m sorry for the frustration. We’ve been waiting on a couple third parties to get this fixed before we can do anything on our end. We’re starting to take matters into our own hands given the entirely too long wait on this and see if there are any hacks or fixes we can do internally while we wait on others for a full fix. I’m keeping everyone updated as I hear more details.
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post by Tzterri on Jan 20, 2020\
Tzterri
Jan 2020
It’s been doing something different the last few days. It goes offline. I briefly press the Wifi button and it goes back online almost instantly. It does the chasing blue light for a bit that I posted pics of before finally going solid. Then some hours later it goes off line again. With the led a solid blue.
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post by Macsterguy on Jan 20, 2020\
Macsterguy
Enthusiast
Jan 2020
As the OP (original poster of this thread) back in April 2019, I think this bears mentioning again:
The Rachio app is far more capable and is really the only good way to use the Rachio device…
My HomeKit has been working perfectly with Rachio for quite a while now…
Having said that, HomeKit integration doesn’t really offer anything except for quick operation of any given watering zone… I typically use it if I want to get the grand kids wet when they are playing in the yard. That’s about it… You can easily use the Rachio app for that same zone watering - Just as fast…
While HomeKit Integration was promised and should be delivered as promised, I think you will find that it’s all not what it is cracked up to be… Just sayin…
Now, if HomeKit gets better, I may change my mind. But for now, I would advise that you just use the Rachio App and spend your time on other things…
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Screen Shot 2020-01-20 at 4.55.41 PM.jpg3104×1926 1.17 MB](https://community.rachio.com/uploads/db1097/original/2X/3/363143d14dfcb4994615ba7c9799676c62e6087b.jpeg "Screen Shot 2020-01-20 at 4.55.41 PM.jpg")
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Screen Shot 2020-01-20 at 4.56.27 PM.jpg3104×1926 538 KB](https://community.rachio.com/uploads/db1097/original/2X/a/a8063182712d5ad13279172cb60a71fb50e87761.jpeg "Screen Shot 2020-01-20 at 4.56.27 PM.jpg")
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post by Lucanaut on Jan 26, 2020\
Lucanaut
laura.bauman](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
Jan 2020
Hello @laura.bauman - sorry, very long thread so I don’t know if I caught all of it, but I have been skimming through it and wanted to provide my data point. I have been having this issue too for a long time (pretty much since I got the device 2 years ago). I saw a post here where you asked if anyone has a mesh network. I do. So that’s one data point I guess. But before or after the latest FW update, I am still getting the No Response, unless I power cycle - then it will be controllable in the Home app for a variable amount of time. It is always available and connected through the Rachio App.
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post by laura.bauman on Jan 27, 2020\
laura.bauman
Jan 2020
Thank you so much for the information @Lucanaut!! Sharing this with our team for more research (cc: @franz & @dane)
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post by laura.bauman on Jan 29, 2020\
laura.bauman
Jan 2020
Hey team! This is the latest update I have. This is by no means an official solution, but something our CS and Eng teams are investigating.
It seems that if a HomeKit user doesn’t have Apple TV, HomePod, or a configured iPad on the same network as the Rachio controller at all times, then the controller will go offline in the HomeKit app. This means that if a HomeKit user is using an iPhone and it switches to cellular, the controller will go offline in the HomeKit app. If they are using a HomePod, Apple TV, etc, they have to take the steps to ensure that the Apple device is connected to the exact same band as the Rachio 3 (which means they’ll need to configure their APs at appropriate distance from Rachio 3 and HomeKit device.) It seems that both the HomeKit hub and the Rachio controller need to be on the 2.4 GHz or 5.8 GHz network. The team found that if the Rachio controller is connected to the 2.4 and the HomeKit hub is connected to the 5.8, the controller will lose connection to HomeKit.
Does this apply to any of you? Again, this is just speculation at this point, but I’m working hard to keep everyone as updated as I possibly can!
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post by toonetown on Jan 29, 2020\
toonetown
Jan 2020
First of all - a HomeKit hub must be an Apple TV, HomePod, or iPad (it can’t be an iPhone).
Can the Rachio connect to either 2.4 or 5.8, or is it only able to connect to 2.4?
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post by toonetown on Jan 29, 2020\
toonetown
laura.bauman](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
Jan 2020
How does this apply to backup home hubs as well? That is, if I have two apple TVs and a HomePod, only one is “active” at a time - do all the hubs need to be on the same band as the Rachio?
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post by laura.bauman on Jan 29, 2020\
laura.bauman
Jan 2020
Correct!
Rachio 3 controllers can connect to both, Gen 1 or Gen 2 controllers can only connect to 2.4.
Great question! Let me ping the team to see if they know.
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post by Lucanaut on Jan 29, 2020\
Lucanaut
Jan 2020
I have three HomePods, an iPad and three Apple TV’s. One is a hub and the others on standby. So is the one that’s the active hub the one that needs to be on the same band or any one of them? That kind of makes a big difference.
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post by laura.bauman on Jan 29, 2020\
laura.bauman
1
Jan 2020
Checking on this - great question!
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post by laura.bauman on Jan 29, 2020\
laura.bauman
Jan 2020
This is something we need to confirm with Apple, but the educated guess is that only the Active hub needs to be on the same band. That is not an official answer - just an assumption based on research and knowledge at this time.
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post by Macsterguy on Jan 29, 2020\
Macsterguy
Enthusiast
1
laura.bauman](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
Jan 2020
I have had zero problems with Rachio in the Home App for months now… I know that doesn’t help others issues but here is some info that hopefully help push this along:
Maybe I am just lucky? Or maybe because of my current config *see screenshots:
Router - Synology AC 2600 (mesh capable by adding another access point). I have only the one…
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- I am using “Smart Connect” IE - letting the router manage which items use 2.4 or 5gHhz networks…\
- I have noticed that my "smart devices: -for the most part- are on the 2.4 network. *see screenshot\
- Some like the Leviton switches are on 5gHz?
I think more importantly, As illustrated below, I have 4 home hubs showing in the Apple Home App:
• Living Room Apple TV (ATV 4K) - The one that is “Connected” ( via ETHERNET) almost always
• Living Room HomePod - Standby - connected via WiFi
• Master Bedroom ATV - In Standby (via ETHERNET)
What I have noticed about Hubs:
*I have seen the HomePod “Connected” and Rachio still works…
*A new iPad is not showing up as a Hub… It did, but now it does not??
*The connected Living Room Apple TV (ATV 4K) is connected to my network via (good ole) VIA ETHERNET Hmmmmm…
Again, for what this information is worth, I am having NO Rachio issues whatsoever.
*Suggestion - Try connecting your "Connected Apple Home Hub VIA ETHERNET if Possible??
\\ Also, I must say again, Once this is all working for you, ALL YOU CAN DO is turn single zones ON and OFF - That’s it… The Rachio App is the only one to use IMHO *see screenshots
I Hope this helps!
-Macsterguy
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post by Tzterri on Feb 4, 2020\
Tzterri
Feb 2020
After trying everything including splitting my network into a 5 ghz and a 2.4 ghz network and trying setting up the Rachio in both networks the homekit still disconnects. Although now that it is connected to the 5 ghz network at least it seems to fix itself after a while.
So now I’m being sent a replacement Rachio.
My question is will I need to set it up from scratch or is there a way to bring my settings into the replacement Rachio?
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post by Tzterri on Feb 4, 2020\
Tzterri
1
Macsterguy](https://community.rachio.com/t/rachio-3-not-responding-in-homekit-again/17689 "Load parent post")
Feb 2020
In answer to Macsterguy.
Yes having it work in Homekit is worth it.
Besides paying extra for this it is nice to be able to control everything in one place plus when I working in the yard, like finding and fixing sprinkler heads, it’s really helpful to be able to control them using Siri voice commands.
I have three zones. You can give them proper names in homekit so I don’t have to remember which zone is which.
It’s also nice getting the homekit notifications when they run or when they skip due to wind conditions or something.
But mine it once again down and now I’m being sent a replacement Rachio.
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1AE230C8-18B1-4759-9E73-C74FE3B7D655.jpeg855×1581 185 KB](https://community.rachio.com/uploads/db1097/original/2X/d/dc2ff51d1d82888046469050064f092006bf3bb1.jpeg "1AE230C8-18B1-4759-9E73-C74FE3B7D655.jpeg")
I just hope there is a way to bring all my settings into the new controller.
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post by srvineet on Feb 5, 2020\
srvineet
Feb 2020
I could be mistaken, but I don’t think Homekit supports state transition notifications for sprinklers at all.
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post by Tzterri on Feb 5, 2020\
Tzterri
Feb 2020
I get Sprinkler noticed all the time from HomeKit.
As I’m being sent a new controller I haven’t reconnected rachio to HomeKit again. Today I had to fix a few broken heads and really missed being able to use voice to control tether using voice.
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post by srvineet on Feb 5, 2020\
srvineet
Feb 2020
Interesting. Usually the settings page for every Homekit device offers an on/off switch for notifications. I don’t see that option on the Rachio page, so that’s why I was confused/surprised. I do get notifications from the Rachio app when a schedule starts or stops, though.
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post by Tzterri on Feb 5, 2020\
Tzterri
Feb 2020
They have the rachio badge but I stop getting them when it isn’t connected to HomeKit.
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38E3B3AC-DCA4-41F0-BCAD-D934FBF85E81.jpg1242×2688 775 KB](https://community.rachio.com/uploads/db1097/original/2X/f/f5f7b4ce3a36a447dfb77d88f57e95ae23c0dec2.jpeg "38E3B3AC-DCA4-41F0-BCAD-D934FBF85E81.jpg")
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post by Tzterri on Feb 7, 2020\
Tzterri
1
Feb 2020
I think I may have stumbled upon the trigger that knocks it off of homekit.
I’ve been emailing back and forth with a tech from rachio. One of the things he had me do was give my 5 ghz network a different name than my 2.4 ghz network.
This didn’t fix it but has resulted in learning the trigger that cause homekit to go offline. It is the handshake from when your phone switches from your WiFi and switches to cellular.
Today I received a replacement controller. That also didn’t fix it. I set it up and the first time I left home it went offline. Sometimes it would reconnect when I got back on my WiFi but not always.
I had the controller on the 5 ghz and also my iPhone. After a few more disconnects I switched my phone to the 2.4 ghz WiFi so that I could try adding the controller to the 2.4 ghz WiFi. But got the same disconnect behavior.
But then I told my iPhone to forget the 2.4 ghz WiFi and only use the 5 ghz network. So now the rachio is no longer directly connecting to my phone when I’m home as it is on a different WiFi than my phone is.
So far success, It hasn’t disconnected and I’ve been really trying hard to get it to go offline by turning the WiFi on and off on my iPhone. Actually homekit overall seems to work slighter better like this.
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post by Tzterri on Feb 8, 2020\
Tzterri
Feb 2020
What happened today I think affirms my previous post.
It went offline in HomeKit sometime after I left my home today and required holding down the Wifi button.
But when I went to update its Wifi I discovered my iPhone had somehow defaulted back to my 2.4 ghz network even though I had told my iPhone to forget about this network after setting up the controller.
Had an unusually hard time getting it working with HomeKit involving pulling its power. Holding down the stop button and holding down the Wifi button. I
Deleted it out of HomeKit and added it back in as the first time it connected in HomeKit it wouldn’t turn on the sprinklers even though it was online and said it did. So I deleted it out of HomeKit and added it back in. Took a very long time for it to show up after hitting add.
Told my iPhone to forget my 2.4 ghz networt. Been in and out of my home today many times and so far it has stayed
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post by Macsterguy on Feb 9, 2020\
Macsterguy
Enthusiast
2
Feb 2020
RACHIO Advertises it is compatible with 2.4 & 5GHz Networks
They need to fix this… Having said that,
My Rachio connection hasn’t failed in months. It works perfectly in HomeKit. The Rachio controller ALWAYS stays connected to the 2.4Ghz…
All my Apple devices with HomeKit & Rachio Control (My wife and my: 2-iPhones, 2-iPads, 2-MacBook Pro’s) connect via 5GHz. All are able to control Rachio in HomeKit… I get Rachio notifications on all of them (but have turned that off and leave Rachio notifications on).
I think the ONE thing that may cause Rachio (and all of my other network devices - wired and wireless) to work so well on my network is my router: It is a: Synology AT2600ac.
*Out of the box it has a setting called “Auto Connect” where it assigns all wifi devices a network (2.4 or 5GHz)… All by itself. Automatically, when they are connected.
Why it works so well, with ALL my IOT wifi devices AND HomeKit, I don’t know… It just does!
• Rachio • Hue Lights inside and out • Robot Vac • Garage door opener • Door Locks • Eufy camera’s • Ecobee thermostat and more…
Some connect on 2.4GHZ, others on 5GHz. They never drop out and are solid all the time.
I am thankful that “It all Just Works” for me and I believe it is my router. Whatever Rachio (and others) is getting wrong, The Synology is making right…
This may or may not help things along but hopefully it will provide some hints to Rachio and tips to others.
If you are in the market to upgrade your network I can’t recommend Synology highly enough. This router can also be Mesh by adding a Synology companion routers: AT2600ac and/or MR2200ac:
https://www.synology.com/en-us/products/RT2600ac
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post by Tzterri on Feb 10, 2020\
Tzterri
Feb 2020
My network does the same thing as far as what uses the 2.4 ghz and 5 ghz. But the tech from Rachio had me give each a different name in an effort to fix the issue.
Since separating the two with two different names and putting the Rachio on the 2.4 ghz and my mobile devices on the 5 ghz network it has not gone offline.
The issue does return if I put my phone on the same 2.4 ghz network as the Rachio and then leave me house e a few times.
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post by Macsterguy on Feb 10, 2020\
Macsterguy
Enthusiast
Feb 2020
From the beginning when Rachio became homekit compliant it was supposed to work on both 2.4 and 5 GHz networks. I think it even said that on the outside of the box if I recall… If they can fix that I believe this problem will go away…
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post by Tzterri on Feb 10, 2020\
Tzterri
Feb 2020
I can and have put it on the 5 ghz network so yes it can work on either network.
The issue comes up if my phone and the rachio are on the same network and I leave home and my phone switches from my home wifi to cellular. This will often cause the rachio to go offline until I re-add it back in by holding down the WiFi button or the Stop button.
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post by Macsterguy on Feb 10, 2020\
Macsterguy
Enthusiast
Feb 2020
Yes, So since you can’t select which network the Rachio can join (even though we should be able to as Rachio says we can) and The Rachio Joins the 2.4 GHz network by default, Can you not just forget the 5GHz network on your iPhone and let it join your 2.4GHz network all the time - as a work-around - for now.
*FYI - If you use iCloud sync services the wifi networks your apple devices join are “remembered” and “synced” to other apple devices so as not to require you to put in password all the time - This could cause your iPhone to rejoin the 5GHz network…)
9 days later
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post by laura.bauman on Feb 20, 2020\
laura.bauman
Feb 2020
Hey friends! Copying and pasting something here that I posted in another HomeKit thread:
We’re still waiting for some third parties to make changes on their end before some of our changes can be enabled. However, we have been seeing success when users reach out to support@rachio.com to troubleshoot HomeKit issues. We have some theories and hacks on what could be wrong and reaching out to the team allows us to troubleshoot and report any learnings for future fixes.
TLDR; reach out to support to troubleshoot if you’re seeing issues with HomeKit
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post by Tzterri on Feb 21, 2020\
Tzterri
Feb 2020
It definitely has something to do with my mobile devices being on the same 2.4 ghz network as the Rachio and then when I leave my home something causes it to go offline.
All has been well but after I did an update to my cellular Apple Watch it reconnected to my 2.4 ghz network and then when I left home it caused the rachio to go offline requiring holding down its WiFi button.
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post by dsully on Feb 23, 2020\
dsully
Feb 2020
I’m having the same issue with the Rachio not responding in HomeKit. However:
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- My HomeKit hub is an AppleTV 4K that is wired via Ethernet.
\ - Strong signal (2.4 and 5ghz) from a Ubiquiti wired AP that is about 15 feet away from the Rachio (both are outdoors).
\ - All other HomeKit devices (~97) work fine.
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post by egakagoc2xi on Feb 25, 2020\
egakagoc2xi
Feb 2020
I have rachio sin November and it was working fine with homekit. Then it requesters firmware update to the 631 and since then no response.
A restarted the device and nothing, now a i deleted it from homekit and can’t add it back, it just stays waiting for the device.
As someone said before I don’t want to delete the device from the rachio app so I won’t lose everything.
Anyone can help?
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post by TTeuer on Feb 26, 2020\
TTeuer
Feb 2020
Same exact issue here. I’ve had zero issues with my Rachio 3 and HomeKit until I installed the 631 firmware last night. I’ve tried reboot it, holding down stop for 10 seconds and reading it, and reconnecting to WiFi. Nothing works.
Stay away from 631 if you haven’t updated yet.
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post by Macsterguy on Feb 26, 2020\
Macsterguy
Enthusiast
1
Feb 2020
After months and months of trouble free Rachio operation in HomeKit mine is now broken too after this latest last xxx…631 firmware update… Thanks Rachio, nice try.
I am not going to even bother with trying to troubleshoot this just for HomeKit.
Rachio needs to fix this right - once and for all… Sad
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