Not receiving notifications Android

post by stevem on Jun 30, 2021

I just set up my Rachio 3 and all the settings, etc. I have it to push notifications to my Android phone set to on. Since I set up the system I have only received one notification, yet I should have received more due to schedule skips. I am getting the emails, but not the notifications. I tried the resetting the app as instructed in their faq (set the date ahead, remove app, re-install, etc. etc. etc.) but this did not help. Is there anything else I can do to start receiving notifications?

post by franz on Jun 30, 2021

Hmmm… @steve.palmerin any thoughts on this?

post by steve.palmerin on Jun 30, 2021

Hi @stevem. Sounds like you went through all the steps laid out in this link: Why am I not getting notifications on my phone?. What phone and android version are you currently using the Rachio app on?

Another step you can try is clearing the app data via System Settings → Apps → Rachio → Clear App Data. Sometimes reinstalling does not fully clear all the data of the app so this should clear everything.

Let me know if this still is not working for you.

Thanks,

Steve

post by stevem on Jun 30, 2021

Yes, I followed the steps in the link you provided.

Its a Samsung Galaxy S21+ running Android 11.

I’ll try clearing the app data.

post by tmcgahey on Jul 2, 2021

Also check that notifications are allowed for the Rachio app. Settings - Apps - find Rachio and make sure it is set to allowed. I’ve had issues where I’ve accidentally silenced (or completely shut off) notifications since you can do that from the notifications tray now.

post by proxybox on Aug 5, 2021

I have the same Samsung S21+ on Sprint. I noticed that I too don’t get notifications. I uninstalled the app and will try reinstalling tomorrow but this is a fresh install so I don’t think it’ll work. Were you able to get notifications to work? Another step I took was to disable battery optimization on the app.

post by proxybox on Aug 10, 2021

Update. I waited two days to reinstall and ran a zone. It worked. I now get notifications. On Monday a full program ran and I got notification that it started but not when it completed. But at least it works now. Hopefully it doesn’t drop again.

post by proxybox on Aug 12, 2021

Update 2. This morning's run didn’t provide any notifications. This is the only app that behaves this way so I doubt it’s truly a cloud issue as described in the Rachio solution.

My old phone sits idly without a network connection, only wifi, and it receives Rachio notifications flawlessly.

post by JS_racer on May 29, 2022

was this ever corrected ??

i got a starting notification, but never a completed notification this morning.

looking in history, everything completed as intended, just no notification

s22u android 12