Low Battery Notification - Accessories & Sensors / Wireless Flow - Rachio Community
Low Battery Notification
post by bcellis on Feb 28, 2019
I just got a notification that the batteries in my wireless flow meter are low. I was part of the beta test and as best I can tell, the unit’s been installed for less than a year (May 2018 install date). It seems early to me as I thought it was supposed to last 2 years, but I may be misremembering.
Has anyone else has to replace their batteries already? Is ~10 months the expected battery life?
post by timber on Feb 28, 2019
@bcellis did you just have some really low temperatures in your area?
post by bcellis on Feb 28, 2019
I don’t know what qualifies as really low, but I think we had one or two mornings where it was in the mid-20’s (over the past few weeks). Other than that it’s probably been mid-30’s for the most part and just recently bumping up to the mid/upper-40’s as best as I can recall.
post by whilger on Mar 4, 2019
Hey if it helps, northeast area with a late June 2018 flow meter install date. App battery status reported as “good”. No battery warnings yet.
post by bcellis on Apr 28, 2019
I just got another low battery notification. It’s 2 months to the day that I replaced my flowmeter batteries with brand new ones. Something seems off, eh?
post by tmcgahey on Apr 29, 2019
How far from the controller is the flow meter installed?
post by bcellis on Apr 29, 2019
Only about 4 feet.
post by tmcgahey on Apr 29, 2019
Well that blows my distance theory out of the water…!
post by nick1 on May 16, 2019
I’m having this same issue. Flow meter installed in early August 2018. Got the low battery message on May 9, 2019 (9 months seemed very short to me). I replaced the batteries with Energizer Ultimate Lithium AA’s on 5/12/19. Got the flow meter sync’d up and battery level went back to ‘good’. The next day (5/13/19) I got another low battery message and the battery level is back to ‘low’. Hoping to get some help from Rachio on this one.
post by bcellis on May 17, 2019
Hopefully Rachio has some insight. I also submitted a help ticket because I’m getting notifications roughly every other day that my flow meter has been disconnected or reconnected.
post by nick1 on May 17, 2019
bcellis is it possible our batteries are actually being rapidly depleted? Regular drops would probably be the result of a low battery. Do you still have a “low” battery indicator?
post by bcellis on May 17, 2019
I did get another low battery warning shortly after replacing the batteries (within a few weeks if I remember correctly) but since then it’s only been the disconnect/reconnect issue. The flow meter is currently disconnected but if it reconnects in the next day or two, I’ll check the battery level.
post by nick1 on May 17, 2019
Rachio tech support has not responded to my emails. Sent two messages in 4 days. And they seem to have stopped responding to this thread.
Rachio - Any update would be appreciated. Even just to say we know there’s a problem and our experts are troubleshooting.
post by laura.bauman on May 20, 2019
Sorry for the delay! I’m having the team dig into this issue as we speak - both of your tickets should have a response, but if not, please let me know.
post by Tburlington on Sep 8, 2019
I am having the same problem with the batteries. I went out and bought the longest life batteries I could find and they lasted less than 30 days. When I installed the flow meter, the batteries lasted almost a year but since then, it has been less than 30 days. I have replaced them about four times.
post by Tburlington on Sep 17, 2019
After contacting Rachio, I have a faulty flow meter and they are replacing it.