It’s here! Rachio V3.0 App Update Released - Announcements - Rachio Community
post by franz on Mar 2, 2018
I haven’t had time for that
post by scorp508 on Mar 2, 2018
Touché, sir! [hat tip]
post by Dukebox on Mar 3, 2018
Hi Lucas. Do you have an ETA on the release of this fix?
post by brockeg on Mar 3, 2018
Having the same problem as other users. Have IoS iphone 6 with V2.9.2 Rachio app. Hasn’t updated. Web says can’t log in until I update phone to 3.0. App store says app only for IoS users (which I am). IoS is Latest; 11. something. Other apps updating okay, all setting okay. Restarted iphone. restarted controller. logged out on iphone, and back in.
Help please!
post by cp037 on Mar 3, 2018
Same exact issues here. Thanks for saving me the trouble of writing all that out
post by radiam on Mar 3, 2018
Hi all. Android 8.1 pixel xl. Couldn’t update app. Uninstalled now can’t install. Cleaned play store cache and data. Keep getting 505 error. Any suggestions? I note a couple of others having same issue but didn’t see any fixes.
Thanks
post by franz on Mar 3, 2018
@radiam Our Android team is researching this and will let you know when identify a resolution. Thanks!
post by cp037 on Mar 3, 2018
I removed iOS app and reinstalled, the update then came in. I am now able to log in to both IOS and Web via Chrome. I did the iOS login first, then the web interface let me in. Nice redesign, I appreciate your hard work on an already outstanding product!!
post by jzdepab on Mar 3, 2018
Ok, so I ran into a new bug: I set things up for finish before sunrise. My sprinkler set off at 5:09 AM. At 5:10 AM it said that it would skip because of rain (it’s been raining all night). But the sprinklers kept running anyway.
Definitely something is running in the wrong order?
post by akashb on Mar 3, 2018
I upgraded to the new Android app and both my Rachio controllers are now showing as “Offline” in the mobile app. Also, when I try to go to the website and login from a computer, I get “Error loading data”. I can’t access my account or my controllers. Help?
post by garfather on Mar 3, 2018
Awesome new app!
post by Kubisuro on Mar 3, 2018
I’m so happy that Wind Skip is now a feature: summers here are famous for north winds which basically prevent any actual rotary spray irrigation from being effective. I’m brand new to Rachio so this is fortunate that I started at the 3.0 release!
post by mckynzee on Mar 5, 2018
Hey @akashb-
Are you still seeing controllers offline? Sounds like they may have failed in receiving the new firmware that accompanied the app. Can you try power cycling your controller? If that doesn’t work, can you reach out to support?
post by akashb on Mar 5, 2018
Thanks for the response! I talked to support and had my issue resolved.
post by Jimguzdziol56 on Mar 7, 2018
Congrats on the upgrade. Nice improvements. I have an Ambient IP weather station. When will I be able to use it’s rain data with Rachio? Right now I’d have to spend an additional $200 for WeatherBridge.
post by DLane on Mar 7, 2018
@Jimguzdziol56 - use @Gene 's wufyi.com service for free to migrate WeatherUnderground data to a place Aeris (which Rachio uses) can read the data. I’d recommend the beta version of wufyi.com as that is what Gene has been working on.
post by kcaron on Mar 9, 2018
Hi absolutely hate this update.
First it reset my whole system that was working perfectly. Shame on the developers for allowing this to happen. Need more beta testing before rollout or at least a notification to users about the impact of changes and deletion of features.
My rotaries are watering huge amounts of time compared to everything else now and I still have not figured out how to get them back in line.
Second I no longer can see a graph of the estimated gallons used. That was a key feature when I made my purchase decision. Minutes watered does nothing for me.
Finally the history needs a summary of all the details. Bring back the graphics as they were easy to read and understand.
At this point I can not recommend Rachio to anyone unless the SW update is fixed or at the very least someone can tell me if I can reinstall the previous release.
Very unhappy.
post by mckynzee on Mar 9, 2018
Hi @kcaron-
I am sorry to hear your system was reset, this is not typical. I would recommend reaching out to support, as this sounds like a more serious issue.
post by vmetsis on Mar 10, 2018
Hi @mckynzee,
I just checked the updated rachio app, and after exhaustively searching the app to find my water consumption, I came to the forums panicking to see if I am missing something.
If I understand your post above correctly, you guys have removed the water consumption tracking from the new app??? Please tell me that I misunderstood, and this is just something temporary!
If that feature has been now removed, it’s a deal breaker. I’m not only going to have to stop using rachio, but I will have to return it and demand my money back as this change drastically alters the described functionality of the controller.
Thanks,
Van
post by scorp508 on Mar 11, 2018
More accurate of what exactly?
post by linn on Mar 11, 2018
First of all, I admit it. I am a huge Rachio fan and love the product, so this is constructive criticism. I TOTALLY don’t get keeping track of number of minutes watered. I actually never did like the gallon stats – I was just too lazy to measure and get the square footage of my zones – none of them are a nice measurable rectangle. Plus, my water charges are in CCF. So I just pretty much ignored it. But it did make sense for the people who wanted to put in accurate measurements, and felt that they had correct rates on their nozzles. At least it might be kind of close for them.
But minutes? Makes no sense at all. My drip zones minutes mixed in with my rotor head minutes are useless. What does it mean to have minutes? And it’s just a total for the month, as least as best as I can figure out. Nothing by day. Nothing by zone.
post by jbroady on Mar 12, 2018
I like the fact that you are progressing forward with new features, but why is Rachio refusing to acknowledge the glaring ask and hole that the community has been stressing for years! HOW ABOUT ADDING A DELAY BETWEEN ZONES TO SAVE OUR WELL PUMPS! Seems like a simple ask, and without this BASIC FEATURE, many of the new features will ring hollow for me. Please listen to the community, this is the one glaring flaw in an otherwise good product!
Thank you!
post by Timmay on Mar 13, 2018
I’ve had the same problem. Everything worked fine when I used the old app a week ago to set a rain delay. Updated to the new app, now I have to reconnect the controller and it keeps crashing when I do. :angry I’m assuming all my zones/data will be gone if/when I finally get access again. Just happy I didn’t update the app on my iPad as well, otherwise I’d be screwed.
post by shockley on Mar 13, 2018
What a mess! I’ve been trying to figure out why the app straight up stopped working, and came upon this thread. A few days ago the app stopped accepting my password and wouldn’t even send me a reset email. I’ve since had to recreate the account, reset the wifi on the controller, and now I’m back to square one on the app. It’s like my account never even existed despite having worked flawlessly for months!!!
post by hcnate on Mar 14, 2018
I am one of the people whose data got wiped from their account. Now all my zones and other information has gone missing. How can I get this corrected?
post by lucasc on Mar 14, 2018
@hcnate, @shockley . Thanks for bringing this up to our attention, we’ve looked into your accounts and everything looks normal now. I sent you PMs. Don’t hesitate to reach out with any other questions or concerns!
-Lucas
post by vmetsis on Mar 18, 2018
It seems that consumption in gallons indication for the current month is now shown on the web portal again, though I still cannot see daily consumption or any historical data. That’s a good sign. I hope the Rachio team is working on restoring the full functionality of being able to track consumption in gallons.
post by franz on Mar 19, 2018
Our new app update today ( Rachio App Update 3.1 🎉) will show gallons if you have a flow sensor. We also now show # of weather skips and a couple other points of data.