iOS 14.2 WiFi issues

Troubleshooting

Hey everyone, I wanted to make a post to provide some information on potential WiFi issues with iOS 14.2.

Apple informed us today that iOS 14.2 has a known issue that prevents our WiFi communication from working inside the Rachio app. They’ve said a future version of iOS will fix the issue, but we don’t have a timeline on that.

Areas affected by this currently include WiFi update and adding a Rachio controller to your account.

WiFi update can be completed via the Settings app. Here’s how:

• Reset WiFi on your Rachio as seen here.

  • Note this will be holding the DOWN ARROW + SELECT BUTTON on a Generation 2 controller or holding the WIFI button on a generation 3 controller.

• Open your settings app on your phone (the gray icon with the gears)

• Go to Wi-Fi settings

• You should see a “SET UP NEW DEVICE…” and your Rachio listed there. Tapping your Rachio’s name will start the connection process to set it up on WiFi.

There currently is no way to add a Rachio to your account with this issue. I am working on an app update that will fix this, but it won’t release until later tonight or tomorrow. Until then, you can use another device that isn’t running iOS 14.2 or wait for version 4.2.7 to release soon.

I will update this post when the update is released with a fix. Thanks!

Pinned on Nov 6, 2020

post by zachio on Nov 6, 2020

zachio iOS Developer @ Rachio

1

Hey everyone, I wanted to make a post to provide some information on potential WiFi issues with iOS 14.2. Apple informed us today that iOS 14.2 has a known issue that prevents our WiFi communication from working inside the Rachio app. They’ve said a future version of iOS will fix the issue, but we don’t have a timeline on that.

Areas affected by this currently include WiFi update and adding a Rachio controller to your account.

WiFi update can be completed via the Settings app. Here’s how:

• Reset WiFi on your Rachio as seen here.
• Open your settings app on your phone (the gray icon with the gears)
• Go to Wi-Fi settings
• You should see a “SET UP NEW DEVICE…” and your Rachio listed there. Tapping your Rachio’s name will start the connection process to set it up on WiFi.

Posts

• alexrodriguez (Nov 6, 2020): .7 or do you mean 4.2. 1?
• zachio (Nov 6, 2020): The current Rachio version in the App Store is version 4.2.6. The next version we release that will contain a work around for this issue will be version 4.2. 7. Hope that helps to clarify.
• saizzz (Nov 6, 2020): I was trying everything to get a new Rachio setup and was about to request an RMA but found this. Knowing how long Apple can take to approve apps, are you guys requesting an expedited approval since this is a result of their bug?
• zachio (Nov 6, 2020): They’ve been pretty quick lately. Sometimes getting it through approval in under an hour. Right now we’re going through testing.

Post Summary

User Reports

• Users are seeking assistance on connecting Rachio to Wi-Fi with issues stemming from the iOS version.
• Many reported success using older devices for the setup.
• A user documented that the iOS version affected their ability to connect successfully, but the setup worked with older technology.

Developer Responses

• Rachio development team is working on further updates and has acknowledged the problems.
• Recommendations were provided for temporary workarounds to get devices connected until a proper fix is released.

This summary captures the ongoing discussion surrounding the WiFi connectivity issues introduced by iOS 14.2 and the responses from both users and developers looking for a solution.