Initial Installation

post by ssk1974 on Jul 29, 2020

Wifi not connecting to iPhone iOS 13.6. I get an error message and the message is asking me to cancel setup. Please help.

Thank you.

post by DLane on Jul 29, 2020

@ssk1974 - have you seen the support articles about issues with the latest Apple and Samsung devices and their operating systems? What device model is being used? Do you have access to a laptop?

post by ssk1974 on Jul 30, 2020

Hi DLane, Yes I have access to a laptop. Device model - Apple iPhone 11. I have not read about issues with the latest apple devices, do I have to update any firmware? Thank you.

post by DLane on Jul 31, 2020

@ssk1974 - I’d do a factory reset on the WiFi to clear out any information and then follow the steps listed here -> Once connected to WiFi there are no issues using newer devices.

Welcome to the community.