HONEST HOUR: What Can Support Do Better? - Announcements - Rachio Community
HONEST HOUR: What Can Support Do Better?
IT’S FEEDBACK TIME!
In 2019, I have a goal to get more content (and better content) out to you guys via our Help Center and the Community! So I wanted to check in with you to learn what we’re missing and what you’d be interested in seeing going forward. We’d especially like to know if there was anything that you wish you would have had available when you joined the Rachio family. Anyone up for answering any of the following questions for us so we can continue to provide awesome support and content? Feel free to respond to this thread or shoot me a message directly!
- Are there any gaps in our support docs, community threads, or videos that you would like filled? Ex: links to relevant Community threads in support articles, tips that you felt you needed to know but couldn’t find in current content, etc.
- Would you be interested in hearing from guest writers or contributors on our blog or in the Community? Ex: Troubleshooting tips from top CRPs, Q&As with our team, etc.
- Do you want to hear from other users via user stories, photos, etc.?
- Do you feel that the Community has been helpful in your Rachio journey? If no, what can we do to make this a more valuable tool?
- When you’re learning about a product or troubleshooting an issue, do you use: video, help center docs, forums, something else?
Let us know! We want to make sure we’re providing the best support possible!
p.s. we love love love product and feature suggestions, but would like to keep this thread specific to feedback on support content and how we can - or could have - made your Rachio journey even better. If you’d like to share a product or feature suggestion, feel free to post it here.
post by laura.bauman on Feb 15, 2019
Only improvement can be to design for global market from the get-go not just USA. Supporting Metric, 240v power, and radio frequencies!
post by MDNZ on Feb 15, 2019
Love it! Would love to go global! 😄
post by franz on Feb 15, 2019
MOAR Gifs? 😉
post by Kubisuro on Feb 15, 2019
I didn’t even know there is a blog. If thinking about putting regular content on it (besides product announcements!) then maybe make the blog easier to find, like have a link at the top of the website instead of only (?) at the bottom. Support content, I think, is mostly general and that’s good. Maybe offer some specific deep dives or tips on non-lawn vegetation, like trees, vegetables, drought tolerant plants, and flowers.
post by Codytrahan on Feb 16, 2019
I’ve been having an awful time trying to get my Rachio3 to stay connected with Apple HomeKit. Despite doing some hard resets which restores the connection briefly, I end up with “No Response/This accessory is not responding.”
post by RachioRainBuster on Feb 17, 2019
More flexible recurring schedules
Better support for rain
Offer the micro-forecast support to Gen 2 users
post by laura.bauman on Feb 17, 2019
Thank you all for the feedback! 😄
I do want to note that we want to keep this thread specifically for suggestions on how our support team can provide better help/troubleshooting/content through the Help Center, Community, and even the blog.
post by sunny on Feb 20, 2019
This community is an invaluable resource! I often look here for answers.
Regarding the blog–definitely more content. Guest posts, user stories and photos are a great idea, Laura!
post by laura.bauman on Feb 20, 2019
So glad you think so @sunny! If we had guest posts, who would you be interested in hearing from? Pros? Users? Etc.
post by sunny on Feb 20, 2019
All of the above. Readers will skip through what is not interesting to them. Users (especially those who are active on this community) provide the best testimonials for Rachio. User stories or interviews also provide the human interest side. Blogs can be informative, educational or showcase the people behind the product.
post by laura.bauman on Feb 24, 2019
Fantastic! This is so helpful. Thank you @Kubisuro! 😄
Adding it to the notes!
post by crc2004 on Feb 26, 2019
Add a new feature to allow a PWS to be used as a rain sensor. As it stands now if it starts to rain while a zone is running your have to use IFTTT to trigger a stop which is too complicated for most people.
post by laura.bauman on Feb 26, 2019
Hey @crc2004 Thanks for the suggestions! 😄
I’m going to separate these into a new thread under the Product Suggestions category so we can keep this thread strictly to ways that our support team can provide better support content through the Community and Help Center!