HONEST HOUR: What Can Support Do Better? - Announcements - Rachio Community
HONEST HOUR: What Can Support Do Better?
In 2019, I have a goal to get more content (and better content) out to you guys via our Help Center and the Community! So I wanted to check in with you to learn what we’re missing and what you’d be interested in seeing going forward. We’d especially like to know if there was anything that you wish you would have had available when you joined the Rachio family. Anyone up for answering any of the following questions for us so we can continue to provide awesome support and content? Feel free to respond to this thread or shoot me a message directly!
- Are there any gaps in our support docs, community threads, or videos that you would like filled? Ex: links to relevant Community threads in support articles, tips that you felt you needed to know but couldn’t find in current content, etc.
- Would you be interested in hearing from guest writers or contributors on our blog or in the Community? Ex: Troubleshooting tips from top CRPs, Q&As with our team, etc.
- Do you want to hear from other users via user stories, photos, etc.?
- Do you feel that the Community as been helpful in your Rachio journey? If no, what can we do to make this a more valuable tool?
- When you’re learning about a product or troubleshooting an issue, do you use: video, help center docs, forums, something else?
Let us know! We want to make sure we’re providing the best support possible!
p.s. we love love love product and feature suggestions, but would like to keep this thread specific to feedback on support content and how we can - or could have - made your Rachio journey even better. If you’d like to share a product or feature suggestion, feel free to post it here.
Post by MDNZ on Feb 15, 2019
Only improvement can be to design for global market from the get-go not just USA. Supporting Metric, 240v power, and radio frequencies!
Post by laura.bauman on Feb 15, 2019
Love it! Would love to go global!
I do want to keep this thread to support content feedback/suggestions specifically (product & feature suggestions can go here), but feedback is logged regardless!
Post by franz on Feb 15, 2019
MOAR Gifs?
Post by Kubisuro on Feb 15, 2019
I didn’t even know there is a blog. If thinking about putting regular content on it (besides product announcements!) then maybe make the blog easier to find, like have a link at the top of the website instead of only (?) at the bottom. Support content, I think, is mostly general and that’s good. Maybe offer some specific deep dives or tips on non-lawn vegetation, like trees, vegetables, drought tolerant plants, and flowers.
Post by Codytrahan on Feb 16, 2019
I’ve been having an awful time trying to get my Rachio3 to stay connected with Apple HomeKit. Despite doing some hard resets which restores the connection briefly, I end up with “No Response/This accessory is not responding.” I’m having an awful time. I’m on my 3rd ticket with your help desk team and being told the issue is between Rachio and Apple, but I was told to contact Apple. Would really like to get this fixed as I paid a lot of money for this to work with HomeKit.
Post by RachioRainBuster on Feb 17, 2019
More flexible recurring schedules
Better support for rain
Offer the micro-forecast support to Gen 2 users
Post by laura.bauman on Feb 17, 2019
Love this idea @Kubisuro! What kind of specifics would you want here? Best scheduling options? Tips in general? Advanced settings details?
Post by sunny on Feb 20, 2019
This community is an invaluable resource! I often look here for answers.
Post by laura.bauman on Feb 20, 2019
So glad you think so @sunny! If we had guest posts, who would you be interested in hearing from? Pros? Users? Etc.?
Post by kubisuro on Feb 23, 2019
Just some added information like some fruit trees (not citrus) may have vastly different crop evapotranspiration coefficients during the winter and maybe a good idea to check into that so as not to rot tree roots.
Post by crc2004 on Feb 26, 2019
Add a new feature to allow a PWS to be used as a rain sensor.
Post by laura.bauman on Feb 26, 2019
Hey @crc2004 Thanks for the suggestions! I’m going to separate these into a new thread under the Product Suggestions category so we can keep this thread strictly to ways that our support team can provide better support content through the Community and Help Center!