Google Home showing Rachio disconnected

post by wqcoleman on Jan 21, 2025

Recently, my Rachio controller is showing “disconnected” in my Google Home interface. It’s still working and doing its job, but to get it to show connected, you need to either reconnect your Google Home account with Rachio or refresh the controller inside the Rachio app. However, I thought maybe Rachio was changing their integration with Google or something else, but it’s persisted for about 3 months. Is this a known issue? What steps could I take to reset the integration and have it show connected?

post by walter on Jan 21, 2025

Hi @wqcoleman, welcome to the Rachio community forums! I double checked our Google Home “Rachio Smart Sprinkler Controller” action and did not immediately see any issues around the “offline” status on our side.

Based on your description, I also performed the following test with my own personal controller which you could try as well if you’d like to validate the “connected” status.

• I opened the Google Home app and confirmed my controller was in the devices tab and working
• I physically unplugged the controller and waited 5 minutes to force it to be offline
• I closed and reopened my Google Home app and confirmed the device was now marked as “offline” as expected
• I plugged my controller in again and waited 5 minutes for it to come online.
• I closed and reopened my Google Home app and confirmed the device was no longer offline and responded to commands again.

Let me know what you find!

post by qwkteg125 on Jan 27, 2025

Hi Walter! I am also having the problem of my Rachio Gen 2 Controller showing up as offline in my Google Home App. This happens even though my controller is online and controllable within the Rachio App. I have tried unlinking Rachio from Google Home and then relinking but the problem persists. I have also reset my wireless network without any success.

post by ascernas on Jan 31, 2025

I started noticing recently the Controller start showing offline even when the controller is online and working fine on the Rachio app. I have unlinked and re-link the account and started noticing there are now 2 options, one for the Hose and one for the Controller. I tried the hose one and I can see my Hose connected just fine on Google Home, but when I try the other option for controllers, it takes a bit to display the login screen and then it does the integration just fine however the controller shows “offline” right after hence cannot do anything via GH. Are those 2 integration options expected and live?

post by rm213 on Feb 6, 2025

@wqcoleman @ascernas did you ever receive any response from Rachio on this post? I’m experiencing the exact same issue. I removed the Rachio 3 from my Google Home app and when I try adding it back, (Rachio Smart Sprinkler Controller), it goes through the process to link the account, I login, allow google and when it goes back to the Google Home app, it says “could not reach Rachio Smart Sprinkler Controller, try again later.” Within the Rachio app it works fine and shows connected but doesn’t connect to Google Home anymore. I also had this on my Apple phone but read in the community here that they stopped supporting Apple HomeKit. Perhaps now they also stopped supporting Google Home???

post by wqcoleman on Feb 6, 2025

negative. I think there is a problem with their API and Google Home. It worked great for two years and the last six months it’s been basically disconnected in Google home, though again, it works fine on its own. I never use it from Google home, only that I like everything integrated and working.

post by rm213 on Feb 6, 2025

@wqcoleman - yea, same here… especially when they advertise that it works with Google Home. I saw that they offered refunds back to Apple HomeKit users… maybe they will do the same.

post by ascernas on Feb 7, 2025

Negative. I have tried many times un-linking and re-linking the account named “Rachio Smart Sprinkler Controller” and the integration process works fine, however when the devices show up on the Google Home app, instantly shows “offline” and if I access it tells me “Couldn’t be reached.”

I tried rebooting my entire network several times and every single integration I have with Google Home app works fine, even the one with the Rachio Smart Hose Timer is working as it should (which is a separate integration).

post by rachiouser on Feb 7, 2025

I have the same issue. Rachio is online in the app, however Google Home shows that this is offline. Also tried unlinking and relinking, power recycling the controller, etc.

post by wqcoleman on Feb 8, 2025

@walter… maybe Google made some changes to the API or your API is not refreshing properly? That said, where there is smoke, there is fire… any update for us?

post by walter on Feb 12, 2025

Thanks for all the follow-ups - I took a look at the Google documentation, and there were definitely some updates around September 2024. I made a small update this morning (2/12/25) to include a new field I noticed.

Could you check and let me know if you’re seeing any differences? If the issue persists, I have a few other ideas we can try next as well.

Appreciate your patience.

post by wqcoleman on Feb 12, 2025

@walter thanks!! I’ll check this. This morning it was still offline, but I re-ran the Google integration process and it’s online now. So, let’s see what happens over the next few days.

post by rm213 on Feb 12, 2025

Hi Walter. It looks like we are one step closer but still having issues. I was able to add the Rachio sprinkler system through the Google Home app using “works with Google.” But once added, it immediately went offline.

post by wqcoleman on Apr 2, 2025

@walter still having issues, the controller still shows offline and it’s definitely working and online. Could you look at this API again? Maybe there is a missing attribute or Google changed the API or something?

post by rm213 on Apr 3, 2025

@walter @wqcoleman seeing the same thing here. Added to Google Home app successfully but immediately showing offline again.

post by wqcoleman on Apr 10, 2025

Seems to be working lately… it’s been active and up in my Google home rather than down… so if @walter did anything, it’s working.