Gen 2 - stopped working - Troubleshooting / Tech Support - Rachio Community
Gen 2 - stopped working
post by Cponder on Jun 13, 2020
My system stopped working recently. I can hear the valves sometimes but no water. I checked the master shutoff and it’s open. Opened a ticket two weeks ago but can’t wait anymore, my yard is dying. Picture attached of controller. Oddly I could get one zone to turn on one time today and then I couldn’t get it to turn on again
post by mkbjdb on Jun 18, 2020
Hello-
Our gen2 also stopped recently as well. (Brown grass even though the app says it’s been running on schedule)
Did you get a resolution? I tried to reset wifi but now I’m stuck in an endless loop. Maybe a firmware issue?
post by DLane on Jun 18, 2020
Can a zone be manually activated at the valve using the solenoid/bleed screw. Let’s make sure water is getting to the valves?
Any digging recently? A cut common wire can prevent the entire system from running. If one has access to an ohm meter, disconnect a zone line and the common line and test the resistivity between the two lines - should be in the 25 - 30 ohm range. Infinite resistivity means a cut wire.
Could the zones have been marked disabled in the app?
Can the zones be activated using the buttons on the controller?
post by Cponder on Jun 19, 2020
Gen 2 - stopped working
post by mkbjdb on Jun 19, 2020
All of my zones can be manual activated by turning the individual solenoids.
Will check resistance but no digging in our yard and all connection were checked at the valves when testing if they turned on…
Not happy about this, just want it to work.
post by katrc359 on Jun 4, 2024
Replace it with a Gen 3.