Event History has incorrect timestamp - Product Suggestions - Rachio Community
Event History has incorrect timestamp
post by jheirtzler on May 9, 2025
If a schedule runs when a device is offline, Event History reports the wrong time. Instead of the actual time, it says each zone ran at the moment the device came back online.
That said, if the device goes offline and back online, that seems like something that is also worth knowing about, as long as it doesn’t flood the event log.
post by franz on May 10, 2025
Thank you for reporting @jheirtzler
I’ll work with the engineering team to see if we receive the correct timestamps while the unit is offline.
post by jheirtzler on May 10, 2025
Thanks @franz
It is helpful to know if a device is going offline a lot because the WiFi signal strength might appear okay, RSSI -62 in this case, but it’s glitching for other reasons like router issues.
post by franz on May 19, 2025
@jheirtzler
The controller does not send time data with these events, just usage.
Sorry about that!