Error Message with Shared Access function

post by Hale75757 on Sep 9, 2021

I am trying to enable “shared access” to allow my landscaper “Complete Access” to our Rachio system. However, every time we enter in his email address to share, we receive the following error message:

"Something went wrong, if the problem persists, please contact support."

My landscaper does receive an email message that he has been added but he is unable to see my device in his app view.

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