Cannot connect to Hub via App - Troubleshooting / Tech Support - Rachio Community

Cannot connect to Hub via App

post by pvenkat on May 23, 2024

pvenkat
May 2024

Hello:

Doing the setup of a new smart hose timer I got from Costo. Downloaded App and I cannot connect to Hub via App. Hub is connected to internet and is solid green and not blinking yellow but I cannot seem to connect to it via the App which seems to be the first step. Any suggestions? Is there a number to call to get help?

207 views

post by hd5122 on Jul 23, 2025

hd5122
Jul 2025

Anddd same exact problem here, over a year later. The fact that this post doesn’t have an official answer is a clear indication that the product I received is probably defective and that most the social media presence is synthetic positivity.

New & Unread Topics

Topic Replies Views Activity
All Weather Underground PWS Stations are gone 5 165 Mar 21
Rachio detected an electrical fault in master valve or Zone 0 46 May 28
Rachio 3 integration with smartthings 4 112 12d
Ownership transfer not working 1 108 Jul 2025
New Flow Sensor Readings off the chart 0 29 17d