App keeps crashing!

post by midtngal on Sep 29, 2020

I am attempting to run a previously set up schedule for my reseeding. When I try to change the start date, the app crashes and closes down…every time! I have tried updating the app and restarting my phone both have had no effect on this. I don’t see a post on this from recently. Anyone else having problems with the app?

post by Thomas_Lerman on Sep 29, 2020

I am not having the issue. Are you on Android or iOS?

post by Stewart on Sep 29, 2020

Can you open app.rach.io in your browser and log in? If so, what happens when you try to update the schedule?

If this is also unsuccessful, try from a laptop or desktop computer, or from another phone or tablet.

If that won’t work, either, can you view the schedule? If so, try creating one like it and running that.

If still no luck, report details of the attempts.

post by midtngal on Sep 30, 2020

Interesting…thanks Stewart! The site through my phone’s browser still would not let me change the date, but it at least did not crash. The login to the app on my desktop at first gave me the same problem. I tried changing the end date first this time and it let me do so as well as change the start date. Thank you for the help!

post by Linn on Oct 1, 2020

My app is not crashing, but there are some problems with trying to change dates of existing schedules. From the web interface, I can change the end date, but CANNOT change the start date. I AM able to change the dates on the iPhone app (in either order, start or end date first). The web interface is BROKEN. This isn’t good at a time when many of us may be changing overseeding dates.

@laura.bauman @franz can you help?

post by franz on Oct 1, 2020

Do you have screenshots of the web error?

post by Linn on Oct 1, 2020

A BIG mea culpa!!! In trying to get a screenshot, I just realized that when I try to change the end date, it shows the current month. The start date shows the the ORIGINAL start date. It threw me off, because the mobile app doesn’t work this way. In my opinion, it would be much better if the web app also responded the same way, showing the current date. If you are wanting to change a start date, you are probably only wanting to set it to today or a date in the future.

post by franz on Oct 2, 2020

Ok great, thanks for following up @Linn! I’ll provide this feedback to the product team.