An Update On The Wireless Flow Meter

Hey there Rachio Family,

At Rachio, we’re incredibly proud of the three generations of Rachio controllers and accessories we’ve created, and are even more grateful for the dedicated customers we’ve earned along the way.

Our mission is to provide our customers with products that are easy to use and personally rewarding. In particular, the Wireless Flow Meter has saved hundreds of thousands of gallons of water by notifying customers of unusual flow rates, and it will continue to help users like you monitor your lawn and save money from wherever you are. Unfortunately, the variability in irrigation system configurations made for a more complicated Flow Meter installation process for some of our customers—something that falls short of our mission. Because of this, we’ve decided to discontinue sales and production of the Wireless Flow Meter.

We want to stress that the Flow Meter is and will continue to be a supported and working Rachio product. Customers should not be concerned about their currently installed Flow Meters and can trust that the reason for this decision is not due to its current performance or accuracy.

This has also been communicated via email to all current and waitlisted Wireless Flow Meter users. Please check your emails for more information.

Have questions? Click here to learn more.

We’re so thankful to be part of your home and are excited to continue to bring you products that support our mission—and yours.

Best,

Lo + the Rachio Team

post by laura.bauman on Nov 6, 2019

Hey there Rachio Family,

At Rachio, we’re incredibly proud of the three generations of Rachio controllers and accessories we’ve created, and are even more grateful for the dedicated customers we’ve earned along the way. Our mission is to provide our customers with products that are easy to use and personally rewarding. In particular, the Wireless Flow Meter has saved hundreds of thousands of gallons of water by notifying customers of unusual flow rates, and it will continue to help users like you monitor your lawn and save money from wherever you are. Unfortunately, the variability in irrigation system configurations made for a more complicated Flow Meter installation process for some of our customers—something that falls short of our mission. Because of this, we’ve decided to discontinue sales and production of the Wireless Flow Meter.

We want to stress that the Flow Meter is and will continue to be a supported and working Rachio product. Customers should not be concerned about their currently installed Flow Meters and can trust that the reason for this decision is not due to its current performance or accuracy. This has also been communicated via email to all current and waitlisted Wireless Flow Meter users. Please check your emails for more information.

Future Feature Requests

Additional flow sensors and the availability to enter a K and offset has been requested already HERE and HERE. Crossing fingers this will get added!

Installation Feedback

Laura, I think the next step should be to give more documentation on the kind of wired flow meters you support. From my current knowledge, there are two basic types:

• Frequency modulation: Devices that modulate a frequency onto an electric dc signal. The higher the flow, the higher the frequency.
• Pulse-generating meters: Devices that get 24V from the controller, and one per gallon or per liter make a short electric pulse. Usually, it’s a classical meter with rotating numbers and digits, and there is a magnet fixed to a wheel that passes a reed sensor once per gallon or litre.

What do you support? Atm, you only hand out a list of US brands. It’s time to clearly state your specification.