About the Tech Support category
Need tech support? This is your stop. |
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6 |
1.2k |
Mar 2025 |
| I have 500 rachios, why so did many quit rain skipping all of a sudden? |
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1 |
72 |
3d |
| Smart hose timer internal flooding |
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90 |
2.2k |
8d |
| Low current on multiple valves |
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1 |
47 |
10d |
| Rachio 3 Not Responding in Homekit (Again) |
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1.8k |
81.7k |
11d |
| Rachio 3 integration with smartthings |
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4 |
108 |
12d |
| Smart Hose Hub Firmware Upgrade Keeps Failing |
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237 |
3.4k |
14d |
| New Flow Sensor Readings off the chart |
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0 |
27 |
17d |
| Rachio valve hub cycling through all colors after offline over winter |
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0 |
32 |
27d |
| Hose Timer says No Flow Detected |
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24 |
2.3k |
Jun 18 |
| Rachio detected an electrical fault in master valve or Zone |
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0 |
43 |
May 28 |
| Repeated drop off wifi |
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11 |
2.7k |
May 15 |
| History Page |
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1 |
51 |
May 12 |
| Master valve using motor operated valve |
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1 |
27 |
May 1 |
| Rachio 2 Solonoids wont turn off |
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1 |
50 |
Mar 29 |
| This is my sixth time trying to update |
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0 |
50 |
Mar 23 |
| All Weather Underground PWS Stations are gone |
|
5 |
161 |
Mar 21 |
| Rachio goes offfline/loses power |
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39 |
2.2k |
Nov 2025 |
| Cannot log in using app but web login works |
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6 |
1.8k |
Oct 2025 |
| System suddenly run but the app shows it is |
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8 |
98 |
Sep 2025 |
| Rachio 3, only red blinking on light 1 |
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0 |
68 |
Aug 2025 |
| Everydrop 1004 Ex install |
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13 |
2.9k |
Aug 2025 |
| Ownership transfer not working |
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1 |
105 |
Jul 2025 |
| Cannot connect to Hub via App |
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1 |
205 |
Jul 2025 |
| Zones dont turn off |
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1 |
94 |
Jul 2025 |
| The Weather Intelligence Plus schedule is mixed up |
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1 |
78 |
Jul 2025 |
| Rachio 3 occasionally using 8.8.8.8 instead of DHCP assigned DNS server |
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7 |
199 |
Jun 2025 |
| Rachio 3 unit has wrong sticker |
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3 |
102 |
Jun 2025 |
| Serial number already in use? |
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57 |
12.3k |
Jun 2025 |
| We had a problem looking up your serial number |
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1 |
122 |
Jun 2025 |
| Hose Timer SHV101 does not power up |
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1 |
93 |
May 2025 |
| Valve Monitoring with Add-A-Zone |
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9 |
1.2k |
May 2025 |
| App glitch? |
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0 |
61 |
May 2025 |
| Lost a/c access - can’t get a new password - grass dying! |
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2 |
100 |
May 2025 |
| 9 White One Red, Critical Software |
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3 |
206 |
May 2025 |
| Rachio 3, 8 zones wiring help |
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2 |
128 |
May 2025 |
| White and 1 red blink. First replacement also dead |
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0 |
67 |
May 2025 |
| Android App - Smart Hose Timer schedule Color setting not working |
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1 |
72 |
Apr 2025 |
| Unable to login to new app |
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0 |
62 |
Apr 2025 |
| This page can’t load Google Maps correctly |
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7 |
738 |
Mar 2025 |
| Smart hose timer not watering |
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3 |
87 |
Mar 2025 |
| Updated Android app is broken |
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6 |
155 |
Mar 2025 |
| Can’t enter home address on Android, app is bricked |
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5 |
230 |
Feb 2025 |
| Updating router: Eero 6+ and Rachio |
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6 |
207 |
Feb 2025 |
| Notifications do not match state in app |
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0 |
47 |
Dec 2024 |
| Smart hose timer battery usage |
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4 |
218 |
Nov 2024 |
| Flow Calibration and High Flow Detection |
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2 |
105 |
Nov 2024 |
| Error message when trying to update data in the android 15 |
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3 |
79 |
Nov 2024 |
| App not showing PWS |
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3 |
112 |
Sep 2024 |
| Hose Hub not reconnecting to wifi |
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0 |
53 |
Sep 2024 |
| Rachio Smart Hose fails without notification |
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18 |
612 |
Sep 2024 |
| Smart Watering? |
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1 |
59 |
Sep 2024 |
| Smart Hose Valve (2 units) - Can no Longer Trigger Watering |
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0 |
68 |
Sep 2024 |
| Rachio daily runs do not agree to Zone Runs |
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2 |
72 |
Sep 2024 |
| Valve Monitoring setup FAIL |
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3 |
1.2k |
Sep 2024 |
| Weird weather widget |
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5 |
123 |
Aug 2024 |
| Getting power to the irrigation controller, but no lights |
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1 |
66 |
Aug 2024 |
| Bricked Hose Timer After Update |
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1 |
61 |
Aug 2024 |
| Rachio says schedule will not be skipped but not running |
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4 |
218 |
Aug 2024 |
| Rachio 3 not sending notifications |
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4 |
210 |
Aug 2024 |
| Hose Timer no flow detected |
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0 |
117 |
Aug 2024 |
| Blinking red light |
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1 |
140 |
Aug 2024 |
| Zone Too Far to Wire |
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2 |
80 |
Aug 2024 |
| Smart Hose Timer Firmware Update: How Does It Happen? |
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3 |
183 |
Aug 2024 |
| Sprinkler Timer Internal Flooding |
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5 |
172 |
Jul 2024 |
| Rachio timer in Busy, Sync in Progress |
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1 |
61 |
Jul 2024 |
| Auto Shutoff Failure |
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0 |
80 |
Jul 2024 |
| Valves stuck on busy but Rachio Support is the best! |
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8 |
337 |
Jul 2024 |
| Rachio not picking up Tempest precipitation |
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9 |
271 |
Jul 2024 |
| Smart Hose Hub for 5 ghz modem |
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3 |
146 |
Jul 2024 |
| Zones reordered on schedules, cannot change them |
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12 |
327 |
Jul 2024 |
| Serial number issue |
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1 |
92 |
Jul 2024 |
| Hub |
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0 |
81 |
Jul 2024 |
| Rachio 3 energizes pump all of the time |
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2 |
112 |
Jul 2024 |
| Can’t create new account on iPhone app |
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1 |
162 |
Jul 2024 |
| Cannot connect to controller in new install of Rachio 3 |
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1 |
156 |
Jun 2024 |
| Rachio 2 not turning zone |
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0 |
100 |
Jun 2024 |
| Won’t turn on |
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2 |
161 |
Jun 2024 |
| Rachio App - login screen not showing properity without searching |
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1 |
174 |
Jun 2024 |
| Schedule not running offline (Gen1) |
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3 |
281 |
Jun 2024 |
| Rachio 3 works manually but not with app |
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3 |
267 |
Jun 2024 |
| How Delete 2nd (Duplicate) from App Devices list |
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0 |
93 |
Jun 2024 |
| Gen 2 - stopped working |
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5 |
749 |
Jun 2024 |
| New Zone, Double the irrigation time! Why? |
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11 |
313 |
May 2024 |
| No lights, controller not responding |
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13 |
5.7k |
May 2024 |
| Water Usage Reset? |
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3 |
967 |
May 2024 |
| After winter, zones won’t shut off |
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1 |
111 |
May 2024 |
| Rachio 3 stuck in boot error 10 white flashes with one red flash |
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2 |
1.7k |
May 2024 |
| Rachio Gen 3 - 1st LED flashing white then red - bootup error |
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8 |
3.8k |
May 2024 |
| Rachio 3 Blinking white 10 times then 1 Red in quadrant 1 |
|
14 |
12.5k |
May 2024 |
| The Dreaded “10 White +1 Red Blink” |
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10 |
6.3k |
May 2024 |
| Login |
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0 |
121 |
May 2024 |
| Concurrent schedules |
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4 |
227 |
May 2024 |
| Power Cycling |
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47 |
2.0k |
Apr 2024 |
| Why aren’t the days in the correct order? |
|
6 |
430 |
Apr 2024 |
| Hard reset Rachio 3, Still “Boot Error One” |
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84 |
11.8k |
Apr 2024 |
| Controller offline contact support |
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0 |
175 |
Apr 2024 |
| Rachio Gen2 firmware upgrade |
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50 |
8.6k |
Mar 2024 |
| API documentation for local wifi connection |
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0 |
165 |
Mar 2024 |
| If EveryDrop detects no flow, then why doesn’t it report zero flow in the Rachio app? |
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7 |
394 |
Jan 2024 |
| Serial Number ‘in use’ |
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2 |
207 |
Dec 2023 |
| How to connect a pump to the controller? |
|
3 |
317 |
Nov 2023 |
| Apple Home App says there is an update to Rachio |
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2 |
792 |
Nov 2023 |
| Scheduled runs just disappearing |
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0 |
256 |
Oct 2023 |
| New House, cant connect existing controller |
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4 |
385 |
Oct 2023 |
| Rachio 3 Offline/Turning itself off |
|
5 |
1.8k |
Oct 2023 |
| Schedule not running - sensors all off |
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19 |
457 |
Oct 2023 |
| Soil moisture stuck at 110%, the other 0% |
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0 |
290 |
Oct 2023 |
| Strange intermittent skips on 1 zone |
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1 |
230 |
Sep 2023 |
| Smart Cycle and Soak wastes time |
|
20 |
1.6k |
Sep 2023 |
| Smart Hose Hubs |
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0 |
247 |
Sep 2023 |
| How Many Smart Hose Timer Valve Can You Use Per WiFi Hub? |
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13 |
2.5k |
Sep 2023 |
| Rain skip gone |
|
5 |
275 |
Aug 2023 |
| Lots of rain |
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5 |
368 |
Aug 2023 |
| Power transformer alternative for recessed outlet |
|
3 |
596 |
Aug 2023 |
| Hourly fixed schedule now runs during night |
|
3 |
1.3k |
Aug 2023 |
| Apple HomeKit No Longer Discovers Rachio 3 After Initial Attempt |
|
3 |
1.9k |
Aug 2023 |
| Watering times suddenly changed from 15 min to 3 hrs |
|
4 |
1.3k |
Aug 2023 |
| Install Help |
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1 |
271 |
Aug 2023 |
| Rachio stopped notifications |
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7 |
377 |
Aug 2023 |
| Transfer settings Gen 2 to Gen 3 |
|
7 |
1.3k |
Aug 2023 |
| Rachio 3 Power Cycle |
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46 |
8.0k |
Aug 2023 |
| Odd behavior after power outage |
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17 |
851 |
Aug 2023 |
| Soil mositure resets after quick run |
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1 |
292 |
Aug 2023 |
| Moisture Sensor Setup |
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3 |
339 |
Aug 2023 |
| Unable to purchase valve monitoring |
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3 |
270 |
Jul 2023 |
| Hose Valve Timer won’t pair with Hub |
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1 |
959 |
Jul 2023 |
| Outdoor outlet |
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11 |
770 |
Jul 2023 |
| How do you remove the cover on a gen 1 box? |
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1 |
1.1k |
Jul 2023 |
| Timeline schedule on home page is all wrong |
|
1 |
221 |
Jul 2023 |
| Why can’t I get simple support? |
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0 |
296 |
Jul 2023 |
| Transfer settings from similar Gen 3 to Gen 3 |
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3 |
595 |
Jul 2023 |
| V3 replaced, can’t import settings |
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1 |
260 |
Jul 2023 |
| Rain Sensor stuck in loop |
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0 |
233 |
Jul 2023 |
| Soil Moisture Percentages |
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0 |
238 |
Jul 2023 |
| Timer reset to 3 minutes on its own fixed settings |
|
14 |
1.1k |
Jul 2023 |
| Can’t enter my non US address to Rachio iPhone app |
|
3 |
321 |
Jul 2023 |
| Rachio 3 not turning on sprinklers |
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2 |
519 |
Jul 2023 |
| Wifi not connection |
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0 |
259 |
Jul 2023 |
| Smart Hose Timer Hub Cannot Configure - SSID mismatch to MAC Address |
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2 |
374 |
Jul 2023 |
| Can’t reconnect Tempest Weather Station |
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0 |
377 |
Jul 2023 |
| Sprinklers ran manually on their own |
|
48 |
12.5k |
Jun 2023 |
| Replacing Hunter Pro C 16 Zone with Rachio 3 |
|
4 |
493 |
Jun 2023 |
| Can’t connect rachio hub |
|
6 |
1.2k |
Jun 2023 |
| Boot Error One Help |
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3 |
818 |
Jun 2023 |
| Controller disappeared after app update |
|
3 |
325 |
Jun 2023 |
| Existing rachio controller 3 missing from new iOS app |
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0 |
297 |
Jun 2023 |
| Zone wont shut off |
|
67 |
62.0k |
Jun 2023 |
| Two Zones coming on at once |
|
2 |
321 |
Jun 2023 |
| Quick run not activating? |
|
4 |
1.2k |
Jun 2023 |
| Gen1 controller showing offline in the app; even though its connected |
|
64 |
5.6k |
May 2023 |
| Watering calendar on the webapp backwards? |
|
3 |
367 |
May 2023 |
| History on Web interface Safari? |
|
6 |
1.0k |
May 2023 |
| Soil moisture reading |
|
2 |
311 |
May 2023 |
| Very low pressure in all zones |
|
17 |
1.0k |
May 2023 |
| Zone activates manually but will not activate from Rachio app |
|
4 |
272 |
May 2023 |
| Upgrading from Generation 1 to Generation 3 |
|
5 |
1.4k |
May 2023 |
| Rachio 3 FW |
|
6 |
896 |
Apr 2023 |
| Zone controller issues |
|
2 |
379 |
Apr 2023 |
| [Can it be fixed? |
|
6 |
565 |
Apr 2023 |
| Wrong address, can’t change it manually |
|
1 |
254 |
Mar 2023 |
| Rachio 3 is Offline |
|
4 |
490 |
Mar 2023 |
| Homekit Setup Code – Not Available in App |
|
10 |
3.1k |
Mar 2023 |
| iPhone app seems buggy! |
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8 |
844 |
Feb 2023 |
| API token Authentication Error |
|
2 |
433 |
Jan 2023 |
| Forecast days out of order on web page |
|
1 |
376 |
Dec 2022 |
| App update deleted controller |
|
3 |
787 |
Oct 2022 |
| Ownership transfer-programming |
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1 |
507 |
Oct 2022 |
| Trying to connect Gen 1 to new fiber modem |
|
2 |
359 |
Sep 2022 |
| Cannot add to homekit |
|
0 |
521 |
Sep 2022 |
| Low flow false alarms? |
|
6 |
994 |
Sep 2022 |
| Rain Skip But No Recorded Rain |
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8 |
923 |
Aug 2022 |
| Updates made on MacBook not reflected in Mobile app |
|
1 |
412 |
Aug 2022 |
| Rachio 3 WEATHER INTELLIGENCE PLUS date wrong web browesr |
|
2 |
743 |
Aug 2022 |
| Offline- can’t water grass several days |
|
8 |
844 |
Aug 2022 |
| What is a favorite brand of master valve to buy? |
|
10 |
2.3k |
Jul 2022 |
| Non-supported water flow meter with Rachio 3 |
|
3 |
817 |
Jul 2022 |
| System down again? |
|
17 |
1.4k |
Jul 2022 |
| Rachio 3 did not come back after power failed |
|
10 |
8.7k |
Jul 2022 |
| Rachio on Nest app? |
|
4 |
678 |
Jul 2022 |